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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AIRCONDITION WAS TOO NOIZY. AND I CANNOT STOP IT. IT WAS COLD IN THE ROOM.
The hotel smelled like someone was using pot. The room needs to be updated as the cabinets look worn and dirty.
The room was ok. the location was poorly chosen by the staff attendant. We were at #201, right above us were a family with kids running and noisy. Outside of the building, people smoking marihuana, it was stinky. The electrical plug in the bathroom falling off the wall...wouldn't go back nor recommend this place to anyone.
Ran down lobby, Strange individuals hanging around, Smokers next to entrance and in the parking lot, Terrible smell in the hallways of some rotten cooked food. Felt like the hotel was housing some transients u see the state programs. But the cherry on that cake was a thing they called “breakfast” I’m still wondering HOW can it look this nice from outside and be that dilapidated inside?! Definitely NOT WORTH the $160.00 i spent!
Tv and fridge did not work.
The room had clearly not been vacuumed and the bathroom had not been cleaned. There was hair in the sink and the shower and I was afraid that the beds had just been made and not changed due to those findings. ugh. I did tell the front desk and they gave me a 30% refund which is nice but a full refund was really in order. I won't stay there again.
Business response:
Dear Linda, Thank you for taking the time to share your experience. We sincerely regret that the cleanliness of your room did not meet expectations and understand how concerning that must have been. While we are glad the front desk was able to assist you in part, we recognize that the situation was frustrating and fell short of the level of care we aim to provide. Your feedback is being shared with our team as we work to improve our standards. We hope you reconsider in the future and allow us the opportunity to provide a sta... read more
Rudest employees ever went to check in at 11pm front desk person told me they system is down come back tomorrow morning at 7am thanks god I had car to drive to another hotel Do not book this place
Business response:
Dear Pierre, Thank you for bringing this to our attention. We regret the difficulties you encountered and apologize for the inconvenience during your arrival. Your experience does not reflect the level of service we aim to provide, and we understand how frustrating the situation must have been. Please be aware that your comments have been shared with our team for further review. We hope you’ll consider giving us another opportunity to offer a more welcoming and seamless stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,893 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.