Extended Stay America - Orange County - John Wayne Airport

Business response:

Thank you for being our guest. We're glad to know you were pleased with our Wi-Fi service, but we're sorry for your disappointment with our amenities. Kindly note, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always com... read more

Business response:

Doug, thank you for taking the time to review your stay at Extended Stay America. We're thrilled to know you were impressed with the service provided by our front desk associates and that you had a great experience while you were here. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Jesus, thank you for staying at Extended Stay America and for taking the time to review our hotel. We are pleased to read that you loved our front desk service and the fully-equipped kitchen in your room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you had an overall pleasant stay, and you liked our convenient location as well as our friendly service. Though we are sorry for the fleas in your first room, we are glad you were accommodated with another suite. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management