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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like having to go to the counter for everything. It seems like shampoo and a hairdryer should be in the room.
Business response:
Dear Nancy,Thank you for your feedback! We are glad you enjoyed your stay at Extended Stay America. Your input is valuable, and we understand how having essentials readily available would enhance the experience. We appreciate your thoughts and will share them with our team. We hope to welcome you back for an even better stay!Sincerely,Hotel Management
Bring your own cleaning supplies! I’ve always wondered what Extended Stay America hotels were like so decided to try one. We were planning on staying a week. Had we not arrived so late in the day I would have walked back out and gone somewhere else but we were tired and decided to stick it out for one night. The place was so dirty! The floor in my room was extremely sticky throughout and when I asked for someone to clean it I was told that housekeeping had already gone home. The young man I spoke to disappeared into the back... read more
Business response:
Dear Margueritte,We sincerely apologize for the experience you had during your stay. Your concerns about cleanliness, noise, and overall conditions are deeply concerning, and we regret that we did not meet your expectations. Providing a clean and comfortable environment is our priority, and it is disappointing to hear that we fell short. Your feedback has been shared with our team to address these issues and improve our service. We understand how frustrating this must have been for you and truly appreciate you bringing it to... read more
Lobby floor was sticky Beds in rooms were Comfy Water was slow
Business response:
Dear Victoria,Thank you for your feedback. While it’s great to hear that the beds were comfortable, it’s disappointing that other aspects of your stay did not meet expectations. Cleanliness and maintenance are taken seriously, and concerns about the lobby floor and water pressure will be addressed to enhance guest comfort. Your experience is valued, and efforts are continuously made to improve service and facilities. We hope to welcome you back for a more seamless stay in the future.Sincerely,Hotel Management
Dirty old hotels We can’t believe this kind of hotel is still existed. Very old and dirty, they said they are on remodeling process but we don’t think they will. Hotels.com please take them of your listing. It’s nothing good about them and we don’t want to recommend to anyone.
Business response:
Dear Connie,We sincerely regret that your experience did not meet expectations. We understand how important cleanliness and upkeep are for a comfortable stay, and we apologize for any inconvenience caused. While renovations are indeed underway, we acknowledge that improvements take time, and we appreciate your patience. Your feedback is invaluable in helping us enhance our facilities and guest experience. We hope you might reconsider and allow us the opportunity to provide you with a better stay in the future.Sincerely,Hotel... read more
I stayed here. At checkout not a single things about the property or it’s amenities was explained to me. They watched me struggle to bring my items in and never offered a dolly or anything from the back. They did not do room service and their trash room was filled sky high for the 10 days I was there. At check out they were incredibly rude and yelled at me in front of other guests.
Business response:
Dear Maryann,We sincerely apologize for the challenges you faced during your stay. Your experience does not reflect the level of service we strive to provide. We regret any lack of assistance during check-in and the inconvenience with housekeeping and waste disposal. Your feedback is invaluable, and we are actively working to improve our service standards. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with a much better experience in the future.Sincerely,Hotel M... read more
No breakfast as they say. Rooms dirty. Unsafe parking. Customer service not pleasant.
Business response:
Dear Olga,Thank you for sharing your feedback. We deeply apologize for the concerns you raised regarding your recent stay. We understand how important a clean and safe environment is, and we regret that we did not meet your expectations. Please be assured that we are addressing the issues you mentioned, including cleanliness, safety, and customer service, with our team to ensure improvements are made. Your experience is not reflective of the standard we strive to provide, and we hope to have the opportunity to offer a better... read more
Soundproof please. I would recommend better soundproofing as everything from phone calls to screaming matches (and yes both happened daily) were clearly audable through the walls. I now know the personal details that I did not want from the people in the rooms around me.
Business response:
Dear Anthony,Thank you for sharing your feedback. We sincerely apologize for the noise disturbances you experienced during your stay. We understand how important a peaceful environment is, and we regret that this affected your comfort. While some noise can be unavoidable, we will review possible improvements to enhance soundproofing and ensure a more restful experience for our guests. Your concerns are valuable to us, and we appreciate your patience. We hope you’ll consider staying with us again for a better experience.Since... read more
Bad hotel
Business response:
Dear Mohannad,We sincerely regret that your experience did not meet your expectations. Providing a comfortable and enjoyable stay is our priority, and we are sorry to hear that we fell short. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns so we can make the necessary improvements. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Home service keep knocking on the door
Business response:
Dear Mohannad,We sincerely apologize for any disturbance you experienced during your stay. Our team strives to provide attentive service while respecting guests' privacy, and we regret that this was not your experience. Your feedback is important, and we will address this with our staff to ensure better communication and consideration for our guests. We appreciate your time in sharing your concerns and hope for the opportunity to offer you a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,893 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.