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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was charged $99;00 for a carry on that weighed 5 pounds
Business response:
Dear Victoria, We sincerely apologize for the concern regarding the carry-on charge. We regret any frustration this situation has caused and will review the matter internally to ensure it is handled appropriately and that similar issues are minimized in the future. Thank you for bringing this to our attention, and hope you will consider giving us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
The motel overall was run down, I wasn't expecting much honesty because I knew I was going for a value accommodation. From the outside it looked decent, it is airport close, however as soon you walk in to the lobby it smells like weed. The rooms were very basic, didn't even provide you with shampoo unless you asked at the front desk. The worst part was when I turned on the facuets (shower and sinks) rusty, brown water comes out. The refrigerator was painted white multiple times and was dirty on the outside, the beds were not... read more
Business response:
Dear Stephanie, Thank you for staying with us and sharing your review. We sincerely apologize that your stay did not meet expectations, particularly regarding the condition of the rooms, water quality, and overall hygiene. We assure you that what you described is unacceptable by our standards, and we understand how frustrating and uncomfortable it must have been. Your feedback has been shared with our team, allowing us to take immediate steps to address these issues. We appreciate your comments about our location and hope yo... read more
The front desk staff lady was great. Then we got into our room and went to use the bathroom and noticed dead bugs in the bathtub/shower and they hadn't cleaned the floor. There was stuff on the floor, sticky spots, etc. It was gross. I went downstairs to inform them they needed to address it asap while we went out to grab dinner. They said it would be taken care of. We came back and there was long black hair all over the floor and it still wasn't clean. I took a collection of the hair downstairs in a tissue to show them and ... read more
Business response:
Dear Marguerite, We sincerely apologize for the lapse in service from our housekeeping team and the condition of your room, which fell short of the standards we strive to provide. We also regret that our complimentary grab-and-go breakfast did not meet your expectations. At the same time, we are glad to hear that our front desk staff made a positive impression. Your comments have been shared with the relevant teams to prevent such oversights in the future. We hope you will consider giving us another opportunity to provide a ... read more
Room was good. Shower sucked. Little or no pressure. If it wasn’t for gravity, I don’t think the water would even hit the bottom of the tub or came out of the head. I would stay there again less the shower. Internet was slow and turned off a little.
Not great The room was not clean, no working bathroom fan so it was so humid nothing would dry. Hotel is advertised as “recently renovated” but it’s fairly rundown. Overall, a lack luster experience and would not recommend staying at this hotel.
Business response:
Dear Evan, We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Every room should be thoroughly cleaned and inspected before being allocated to guests, and we apologize for the shortcomings you experienced with cleanliness and the bathroom fan. While the hotel has undergone renovations, we regret that certain areas did not reflect the refreshed standards you anticipated. Your feedback has been shared with our team to help improve maintenance and guest comfort. We sincerely hope y... read more
Dirty floors Dirty floors, dirty shower
One room smelled like paint and the bathrooms were dirty with hair and paint peeled on bathtubs
The room was very dirty, the bathroom has the soap from the previous person. the whole floor was sticky. we have had wear sandals all the time.
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.