Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Mohannad,We sincerely regret that your experience did not meet your expectations. Providing a comfortable and enjoyable stay is our priority, and we are sorry to hear that we fell short. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns so we can make the necessary improvements. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management 

Business response:

Dear Kyle,Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered, including the construction, bugs, smokers near the entrance, and the discomfort of the bed. We understand how these issues impacted your stay and regret falling short of your expectations. Please know we are actively addressing these concerns to improve the guest experience. We appreciate your feedback and hope you might consider giving us another opportunity to provide a more pleasant stay in the future... read more

Business response:

Dear Elif,Thank you for your feedback. We sincerely apologize for the issues you encountered, including the presence of bugs, discomfort with the bed sheets, and dissatisfaction with the breakfast. Your experience does not reflect the standards we aim to uphold, and we regret the inconvenience caused. Please rest assured that we are taking steps to address these concerns and improve our quality. We hope you will give us another chance to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Vandana, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with cleanliness and the presence of pests in your room. This is certainly not the standard we strive for, and we understand how disappointing it must have been. We are addressing this matter with our housekeeping team and pest control to ensure this does not occur again. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We hope you will consider giving us another opp... read more

Business response:

Dear Christian,We apologize for the inconvenience caused by the ongoing renovations and the issues you encountered with the kitchen and AC unit. We're working diligently to improve our facilities and enhance our service quality. Your comments are invaluable in helping us address these matters promptly. We truly appreciate your understanding as we make these necessary upgrades and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Susan, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Richard, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. The lack of amenities and cleanliness issues, particularly with the elevator and construction areas, fall short of our standards. We are addressing these concerns with our team to enhance guest comfort and experience. Your feedback is invaluable, and we hope you will consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management