Extended Stay America - Orange County - Katella Ave.

BILL 

on Expedia

7 years ago

WOULD MAKE A NICE PET MOTEL/ BLOOD ON THE SHEETS AND THE TV WAS SO DUSTY AND DIRTY IT WAS HARD TO SEE. THE ODOR INSIDE WAS LIKE SOMEONE HAD DIED. STAYED TWO DAYS-- NO MAID SERVICE. FRONT DESK STAFF WOULD NOT KNOW CUSTOMER SERVICE IF IT BIT THEM ON THE NOSE. IMPLOSION WOULD BE KIND. 

Anonymous 

on Expedia

7 years ago

The facility was dirty! There was a bag of dog pooh at the entrance. food and trash was in the stair well. The room smelled of urine. I will not ever come back to this facility! It was absolutely disgusting. 

scott 

on Expedia

7 years ago

Good location, that was it... Hotel room had not been updated. Dirty walls and door, refrigerator was old and rusty, t.v remote control did not work, bathroom sink clogged, shower rod falling off the wall... Seemed like it was an apartment complex after hearing “neighbors” talking in the hallway... 

Jill 

on Expedia

7 years ago

Very Bad Experience The hotel allows smoking in rooms, so the entire building smelt like smoke. They also to not offer hair driers in the room because people steal them. I would not recommend this hotel very dirty and no hair dryers! 

Les 

on Expedia

7 years ago

Needs total remodel The "free " breakfast consists of coffee and a pre packaged muffin. There are zero amninities, except for free wi-fi. Not even an ice machine. As the name implies, the majority of the guests were long term residents. The room was clean, but the contents were very worn. Torn bed spread, loose lament counter, the carpet, was like walking on concrete. I stayed here while my home was fumigated. They take pets, which is why I picked this place. If you are coming here as a tourist, look elsewhere. 

Rod 

on Expedia

7 years ago

Probably won’t do that again Hotel appeared nice from the outside. Once inside is where the fun began. Not once were any of the floors vacuumed, trash emptied or room tidied up during our stay. I understand they don’t have regular housekeeping but we didn’t see one housekeeper at all. There was homeless people staying behind the hotel, they kept to themselves. One friend that stayed in another room went into his room the first day only to discover that the toilet had not been cleaned. It was very apparent! Both of our rooms ... read more