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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad to report problems, but this place needs professional cleaning. Bathtub was dirty, water faucet dripping. Kitchen cabinets in very poor condition. Desk table marked with polish. Outside of property was well kept.
Business response:
Dear Ann, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that your room did not meet your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Apart from this, we hope you had a pleasant stay and enjoyed our location. Please give us another opportunity ... read more
There was no shampoo or cutlery The elevator was scarred up. The water wouldn't shut off in shower
Business response:
Dear Ella, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping and maintenance team is... read more
There was dog poop outside, the rooms and hotel reeked, I had called the front desk several times from my personal and my room phone and she never picked up. I came down stairs to find her right next to the phone, I tried telling her someone was smoking upstairs and tried telling her where and she cut me off for another person. There was people with pets who would bark the whole time. It felt more like I was staying in a crappy apartment than anything. Everything smelled musty and nasty.
Business response:
Dear Tyler, Thank you for bringing these issues to our attention. We sincerely apologize for the unpleasant conditions you encountered, including cleanliness concerns and poor communication. This is not reflective of our standards, and we are taking steps to address these problems with our team to ensure a better experience in the future. We value your feedback as it helps us improve. We hope to have the opportunity to provide a more pleasant stay for you next time.Sincerely,Hotel Management
Very unsafe I messaged the hotel… it was terrible. As soon as I pulled in, things didn’t seem right. The type of individuals that were customers, seemed to be very unsafe (a lot of packed cars with dogs in the parking lot) the hotel did not look kept up well. The room was very worn and not in good upkeep. There were dogs barking non stop. I did not feel safe with the type of surroundings they allowed to stay there. I left an hour later and booked elsewhere last minute. I would like a refund please.
Business response:
Dear Stephanie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
I checked in for my reservation and was told they did not have any rooms available due to overbooking. They did not offer to help relocate another hotel. They did not even automatically refund the reservation fee since it was an issue on their part. I contacted customer service, and the hotel "agreed" to waive the reservation fee. This booking was a nightmare.
Business response:
Dear Susana, We sincerely apologize for the inconvenience you encountered during your recent reservation. We understand how frustrating it must have been to arrive and find out about the overbooking situation, and we regret how it was handled. This is not a typical experience at our hotel, and we are actively reviewing these concerns to prevent such incidents in the future. We appreciate your feedback and hope you will give us another opportunity to provide the outstanding service we are known for.Sincerely,Hotel Management
Horrible environment and bad housekeeping and customer service
Business response:
Dear Misty, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We take concerns about our environment, housekeeping, and customer service very seriously and will address these issues with our team immediately. Your comfort and satisfaction are our priorities, and we are committed to making improvements based on your feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.