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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My home away from home The people that work there are amazing. I always look forward to being greeted by Alan and the other staff members. The beds are so comfortable and it really is a great overall value for the money. It’s in a very safe neighborhood and it is the one hotel that I return to time after time
Business response:
Dear Lila, Thank you so much for your kind words! We are thrilled to be your home away from home and truly appreciate your loyalty. Alan and the rest of our team will be delighted to hear your feedback; it means a lot to all of us. We're glad you find the beds comfortable, the neighborhood safe, and the overall experience a great value. We can't wait to welcome you back to Extended Stay America again soon! Sincerely, Hotel Management
You definitely get what you pay for. This place is in a good location but not a hotel I’d stay in again. Quiet but lots of weird smells coming from the rooms.
Business response:
Dear Jodi, Thank you for sharing your honest feedback. We are glad you appreciated the location and quiet atmosphere, but we sincerely regret that your stay was not as comfortable as it should have been. Cleanliness and overall room quality are priorities, and we take concerns like yours seriously. We are actively working to address issues to improve the experience for all guests. We hope you’ll give us another chance to provide a better stay in the future. Sincerely, Hotel Management
Quiet
I like it because I was able to cook
Business response:
Dear Gordon, We are delighted to hear that having the option to prepare your own meals made your stay more enjoyable! At Extended Stay America, we strive to offer that extra convenience so our guests can feel more at home. It is wonderful to know that it worked well for you. We truly appreciate your kind words and hope to welcome you back soon for another great experience! Sincerely, Hotel Management
People are pleasant and nice.
A good place if you just need a bed to sleep in. It was clean, but the curtains didn't block out the sun, and there was constant noise in the room (fridge?) and in the hallway. Then the “to go” breakfast leaves a lot to be desire. The coffee is never refilled and most of the snack are gone. It’s supposed to be until 9am, I got there at 8. This is the second time staying here, I believe in giving second chances, but the same exact thing happened. Will not be returning.
Business response:
Dear Salina, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service and excellent amenities to every one of our guests is always our top priority and something we take pride in; therefore, we are genuinely sorry to learn that this was not your experience. We are sorry for the disturbance you outlined and the issues with the breakfast timings. Your comments will be appropriately reviewed to ensure these aspects are looked into and also that such service issues do n... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,459 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.