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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Hotel. Not much of a breakfast.
The staff was friendly and helpful. The property is a little old, but what you would expect for the price.
Business response:
Dear Dean, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our friendly and helpful staff. Providing excellent customer service is a top priority for us, and we are glad that our team made a positive impression on you. Thank you for being our guest. We look forward to your next visit to Extended Stay America.Sincerely,Hotel Management
5 Point close Seeing a show at 5 Points and needed a close place to rest our heads after the show...it fix the need.
Nice location
Business response:
Dear Yong, Thank you for the review. We love knowing how pleased you were with our location, and we hope your stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management
Disappointing First room they gave us was not even cleaned up, the bed were still a mess, there were still track in the room, looks like there were no room service cleaning prior to us getting the room, which was disappointing. The second room we got was a bit cleaner, but was missing the bath essential like shampoo, body and hand soap.
Business response:
Dear Minyi, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. It was a pleasure having yo... read more
Overall, it was ok. It was a good price, and you get what you pay for. It was a spacious queen room. When I checked in, Nicholas was great and upgraded me to a handicap accessible room because it was available :) I was surprised that there were no cups in the room (for brushing your teeth, drink of water, etc.) Many of us were VERY UPSET that the grab and go breakfast was lacking. By 8 am (breakfast was 6:30-9:30), they ran out of coffee and the coffee machine broke, so no more for the morning. When I asked for a coffee make... read more
Business response:
Dear Sandra, Thank you for reviewing your recent stay with Extended Stay America. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much bette... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,198 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.