This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value
Business response:
Dear yuanyuan, Thank you for the excellent review. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management
Nice Stay Decent and in a good location
the first room i was given was very dirty and smelled like cigarettes. the front desk clerk was nice and checked the next room for me to make sure it was clean. however, i realized after the first day and i had bought groceries that the refrigerator didn't work, only the freezer. the hotel was all around dirty, and only 1 time in the 5 days was i able to even get a muffin/food item for breakfast. i also rarely saw staff at the counter when i needed someone.
Business response:
Dear Brandon, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
This was a great place to stay! Quiet, clean, and just what I needed. Great area as well.
Business response:
Dear Hayley, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit our city, and we wish you all the best with your travels.Sincerely,Hotel Management
It's a good value for the price, however, my bathroom sink was clogged and maintenance wasn't available for 2 days.
Business response:
Dear Gerald, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comments about our value and apologize for the inconvenience you experienced with the bathroom sink. Unfortunately, maintenance issues arise from time to time, and we apologize for any delay in addressing the problem. Our goal is to provide a comfortable and well-maintained environment for our guests, and we are sorry if we fell short in this instance. Thank you for choosing to stay with us, and we hope to have t... read more
Forest Lake Area This hotel is in a great location, there food, gas stations, parks and more. But this hotel needs a lot of up keep. The staff need to pay attention to their rooms to make sure everything is in good working condition.
Business response:
Dear Jesus, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Ho... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,233 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.