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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had a nice trail in the back, which really gave homeless and crime. There a dumpster with a baby diaper and some suspicious things around it. The overall vibe of this particular property did not sit right with us, and we could not sleep here peacefully, but overall was at a great price, and at least had towels and a bed so . I really think they should focus more on cleanliness and be more strict on smoking because the next-door neighbors literally smelled the whole level of weed.
Business response:
Dear Mark, Thank you for staying at our hotel. We strive to deliver the best hotel experience, so we genuinely apologize for any issues that kept your visit from being perfect. We regret the difficulties you encountered regarding cleanliness and the environment around the property. Providing a safe and comfortable, smoke-free stay for all our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we take your concerns seriously and will address them with our te... read more
Basic and not as clean as I would hope
Good service
Business response:
Dear George, Thank you for your kind words about your experience at Extended Stay America. Providing excellent service is our top priority, and we're thrilled to hear that you had a positive experience during your stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely,Hotel Management
All is fine and pretty quiet altogether
Unfortunately the continental breakfast was one choice of muffin and some coffee on the weekend and nothing on the weekday
Business response:
Dear Jill, Thank you for dedicating the time to share your feedback. We are devoted to giving each guest a brilliant travel experience; therefore, we regret falling short of your expectations. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay ... read more
Needs help Checked in got wrong room. Saw baby roaches told me i couldnt move. Later that night found bug roaches on celling. Demand to get different room. Finally got a room and it was right above it. That one was infeasted too. 3rd time was a charm. Got room no bugs but very dirty. Had to buy my own cleaning supplies broom dustpan and mop. Stayed here alot before but now going down hill termendsly and staff are rude. There were roaches also outside front door and in lobby vc
Business response:
Dear Karen, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee no future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chan... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,416 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.