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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok. Stayed for one night. Condition was kind of run down, our kitchen counter had crumbs all over it, and the breakfast was just a quick grab and go. Although the property said no smoking, parts of it smelled of smoke.
Business response:
Dear Jossie, Thank you for selecting us. It is glad that you had a pleasant time here. However, we are sorry for not meeting all your expectations. Our housekeeping team works hard to keep the place clean and fresh, but we missed doing so in your case. We will note your comments as we monitor our property's condition and plan for future upgrades and changes. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our apologies. Also, we regret our grab-and... read more
It’s so unfortunate that Extended Stay America hotels are doing a horrible job when it comes to maintenance! Hotels with kitchens are really awesome, but, they are not special any more with bad upkeep!
Business response:
Dear Shayan, Thank you for taking the time to evaluate our hotel. Please accept our apologies for not meeting your expectations and for any inconvenience during your stay. We strive to provide comfortable suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. Although such incidents are rare, we have discussed your feedback with our maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Hopefully, we will have the opportunity ... read more
Bathroom was average, things are starting too wear out. Bath faucet was leaking.
Business response:
Dear Gene, Thank you for staying with us and sharing your candid feedback. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our maintenance team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management
The location is perfect for me. It was a little more expensive then i expected. there also was a room that was being repaired and had a large plastic covering around the door it was kinda creepy to me, which i did not expect nor was warned about.
Business response:
Dear rebecca, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Plane was ok, mattress was way to hard for my liking. So called breakfast was very disappointing coffee and muffins is not a breakfast I’m sorry.
Business response:
Dear Stanislav, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our mattress. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We will look into this; thank you for letting us know. Thank you for bringing this to our attention. It was wo... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,198 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.