Extended Stay America - Orlando - Altamonte Springs

Business response:

Dear Guest, Thank you for bringing these concerns to our attention. We are truly disappointed to learn about the condition of your accommodation and the lack of support you experienced during your stay. This falls far below our standards, and we will share this with the appropriate teams to prevent similar occurrences. Your comfort and confidence in our property are important to us, and we regret that your plans were affected. We appreciate your candor, as it helps us make meaningful improvements, and we hope you will consid... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. It is truly disappointing that the condition of the facilities and the overall comfort of your accommodations did not meet expectations. We understand how important this issue is for a relaxing stay and regret that we fell short in this regard. Your comments have been shared with the appropriate team to ensure a better experience for future guests. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second ch... read more

Business response:

Dear Guest, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the concerns you encountered during your stay. We understand how the condition and atmosphere of the property can impact comfort, and we regret that your visit did not meet expectations. Cleanliness and guest safety are top priorities, and we will share your concerns about the carpet condition and overall environment with our housekeeping and management teams. Your comments are valuable in helping us identify areas for improvement. We appre... read more

Business response:

Dear Guest, We sincerely regret that your stay did not offer the peace and comfort you deserved. It’s concerning to learn about the noise disturbances, lack of proper linen service, and the unsettling experience you described. Please know that we are reinforcing procedures to ensure timely and appropriate assistance, while also reviewing our guest conduct policies to maintain a respectful environment. Your feedback is invaluable in helping us identify areas for improvement, and we truly appreciate you taking the time to shar... read more

Business response:

Dear Rosa, Thank you for sharing your feedback. We regret that your experience did not meet the standards we strive to uphold. Our team is committed to providing a comfortable and welcoming environment, and your feedback will help guide future improvements. We appreciate your time and hope for the opportunity to provide a more positive stay in the future. Sincerely, Hotel Management 

Business response:

Dear Joseph, We are truly sorry your recent visit fell short of expectations. The condition of the room and bathroom you encountered is unacceptable, and we regret the frustration it caused. Missing amenities and cleanliness concerns do not reflect the standards we aim to maintain. Your feedback has been shared with our team to prevent similar situations in the future. We appreciate you bringing these matters to our attention and remain committed to ensuring all guests enjoy a stay that is both inviting and carefully maintai... read more