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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed there for two nights when we opened the couch to use to my son sleep that was too dirty he was sleeping with us for two nights. They supposed to make breakfast in the morning and the only thing that they have was coffee and some snacks. Never again in this property
Business response:
Dear Jorge, We are very sorry to learn that your recent stay did not meet your expectations. The condition of the couch and the limited morning offerings are not reflective of the standards we strive to provide. We regret the discomfort and inconvenience this caused during your visit. Your feedback has been shared with our team so that improvements can be made to serve future guests better. We appreciate you taking the time to share your experience, and we hope to have the opportunity to welcome you back under improved condi... read more
Rooms need a lot of updating. Stovetop did not work, room smelled moldy and heavy urine odor.
Business response:
Dear Jasseira, Thank you for staying with us and sharing your comments. We are very sorry to read about the challenges you encountered during your visit. Please know that concerns regarding room conditions and functionality are taken very seriously, and your feedback will be shared with our team to ensure appropriate measures are taken. We regret that your experience did not reflect the high standards we strive to maintain, and we understand the frustration this has caused. We appreciate you bringing this to our attention an... read more
The room smelled of marijuana. The parking lot was filled with people smoking, drinking, and playing loud music. I would not recommend or stay at this location.
Business response:
Dear Cicely, Thank you for sharing your experience with us. We regret that your stay did not provide the comfort and relaxation every guest should expect. Please know your comments are being taken seriously and will be shared with our team to prevent such situations in the future. We hope you will consider staying with us again so we can provide a more positive and reassuring experience. Sincerely, Hotel Management
Bugs We reached the hotel at 2AM. The person that helped us check in was nice. After getting our key and getting up to our room, we noticed an off smell (we think coming from the fridge, it was very beat up and dirty). I immediately saw 2 small (pretty sure German) roaches. I saw one more while inspecting the room. I tried to book at another hotel but by this time it was almost 3 am, so was unable to book for the same night. All we could do is pray that we don't end up bringing any back in our luggage. We also had no remote ... read more
Business response:
Dear Ryan, We sincerely apologize for the issues you encountered during your stay. What you described is unusual for the standards we strive to maintain; yet, your concerns regarding cleanliness and maintenance will be shared with the appropriate teams to help us identify areas where we may need additional attention. Thank you for your patience. We hope you will revisit and allow us to provide you with the outstanding experience that we are known for. Sincerely, Hotel Management
Dirty and roaches and smells very weird when you walk in. We tried to get a refund but they supposedly say you can’t get one after 15 mins of check in.
They had roaches
Business response:
Dear Patience, Thank you for your feedback. We are concerned to learn about the issue you encountered during your stay, as maintaining a clean and comfortable environment is of utmost importance to us. The room you stayed in will be thoroughly reviewed and treated as a precaution. Your feedback will be shared with our team to prevent similar situations. We hope to welcome you back and provide a more enjoyable experience. Sincerely, Hotel Management
We arrived around 9 PM for check-in. We got our room key, went up to the room and opened the door. The moment we opened the door we knew there was a problem because cockroaches immediately skittered out from the edges of the doorframe. Once we entered the room, we saw more cockroaches around the window frame and skittering around the edge of the room by the window. I have never left a room so fast but not before taking a video to show the front desk which we did We asked for a refund because we were going to go to a differen... read more
Business response:
Dear James, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable condition you encountered in your room, as this is far below the standards we strive to maintain. We understand how frustrating the situation must have been, especially regarding the refund process. We appreciate you bringing this to our attention, and we will share this with our team. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Si... read more
Our stay was pleasant always a great stay , however this stay I found a couple roaches in the bathroom & on the wall near the bed☹️
Business response:
Dear Victoria, Thank you for choosing to stay with us! We’re glad to hear your overall experience at Extended Stay America has been enjoyable. Although we regret the issue you encountered with cleanliness, your feedback is invaluable and will be shared with our team to prevent this in the future. We truly appreciate you bringing this to our attention and look forward to welcoming you back for a flawless stay. Sincerely, Hotel Management
Staff intrusion using master key when we were ther
Business response:
Dear Robert, Thank you for bringing this matter to our attention. It is deeply concerning to learn about the unauthorized entry you experienced, as guest privacy and safety are top priorities. Such an incident does not align with the standards we uphold, and we sincerely apologize for the distress it caused during your stay. Your feedback is being thoroughly reviewed with the team to prevent any recurrence. Please know that steps are being taken to ensure all guests feel secure and respected, and your comments will guide imp... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.