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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoking
Business response:
Dear Wilson, Thank you for taking the time to evaluate your recent visit to our hotel. We strictly prohibit smoking in our guest suites; therefore, we apologize for the inconvenience you encountered. We appreciate you bringing this concern to our attention so we can address this adequately. We hope you consider this an isolated incident and consider choosing us again, as we are fully committed to providing you with the exceptional stay you deserve.Sincerely,Hotel Management
HORRIBLE!!!! Worst hotel stay of my life!!!! Smell so bad couldn’t sleep! Odor like rat pee & cigarettes! Disgustingly dirty!!!!
Business response:
Dear SHIRLEY, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Stay away from this place it’s disgusting This hotel is highly rundown. The carpeting in the rooms are worn out and you can see it and beneath the chemical smells of disinfectant. You can still smell how old these carpets are. I also felt very unsafe during my stay. There was a homeless family living in the parking lot - a couple with two small children. This was very sad to see. A bunch of kids skating in the parking lot. A homeless man sleeping under a tree in one corner of the lot. There were also two men drinking no actu... read more
Business response:
Dear J, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and considering our location, we would welcome the opportunity to have you back soon. Sincerely,Hotel Management
Well the quality of people the smell was terrible there was roaches and only biweekly cleaning is terrible I don’t think I’ll be staying at any of those hotels anymore, seriously though the staff was fine but that Oder was really bad
Business response:
Dear Alvin, We appreciate you taking the time to evaluate our hotel. Our team strives to ensure an outstanding experience for each guest; therefore, we are disappointed this was not your impression. We hope you will accept our sincere apologies for not meeting the high standards you should always expect from us. We provide room service each week for guests staying eight or more nights to avoid intruding into their homelike stay. However, this service is made available anytime for a small additional fee. Furthermore, we will ... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.