This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A
Business response:
Dear Badr, We appreciate you choosing our hotel for your visit to Orlando. We are very sorry if your stay was not as perfect as it should be. Our goal is to ensure the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you might have experienced during your time with us. We hope you will give us another chance to provide a more enjoyable stay.Sincerely,Hotel Management
Very old. Nothing.
Business response:
Dear Michael, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Really underwhelming experience. Water had a distinct odor to it. Bed seemed like a glorified cot. Had to ask for any/all kitchen items Painting was piss poor. Looks like they just keep painting one coat after another
Business response:
Dear Andrew, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a fu... read more
Hotel needs to be updated. Has an old smell all over property. Hotel is out dates. I felt so uncomfortable staying there. Ended up sleeping in my car
Business response:
Dear Kaneisha, Thank you for your feedback about your stay at our hotel. We apologize that our property did not meet your expectations. We will share your valuable comments with our team to ensure we are well-poised to serve you better during your next stay. We hope you will return to see our commitment to providing outstanding visits should your future travels bring you to our area again. Sincerely,Hotel Management
front desk staff is a spoiled brat. she's incompetent, too.
Business response:
Dear Jon, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
The room had roaches. The moment I turned on the lights they ran. Definitely never staying here again.
Business response:
Dear Kayla, Thank you for choosing us and for taking the time to leave your feedback. We are sorry to read about your experience. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provid... read more
What was i thinking.., RUN!!! This was the worst, most disgusting hotel i have ever stayed at during an out of town trip. thete were cigarette burns on the bed linens abd on the toilet seat. The floors and carpets were relativelt clean(cleaner than my carpet at home) but the shower stall was dirty and, obviously, not cleaned properly prior to my booking. I almost broke something ( like my neck) from sitting down on a wobbly toilet and almost falling off - i had to catch myself with both hands. One of the lamps i needed to us... read more
Business response:
Dear Guest, thank you for evaluating your stay. We are sorry that we did not meet your expectations during your visit. We apologize for the maintenance and cleanliness issues you experienced during your stay. We have shared your review with the team so we can understand what happened and correct our process to ensure a better experience. We are glad that you enjoyed the comfort of your bed and the service provided by our team, so we hope you will consider staying with us again so we can provide you with the seamless stay you... read more
They were in the middle of a construction project which included rewiring for internet. This wasn't posted anywhere online. I found out AFTER they took my money, and booked me in the room. I'm highly allergic to dust, and for hours they sawed holes in the ceilings and walls, INCLUDING MY ROOM, and popcorn ceiling dust was so thick it looked like a snow storm. I complained to the front desk, she called the manager and I was told there was NOTHING they could do since it was a Corporate event and there was a notice in my room. ... read more
Business response:
Dear Rodney, Thank you for staying with us and for your review. We are sorry for the health issues that were caused due to the dust from ongoing projects, which impacted your stay. Also, please accept our apologies that our staff could not resolve the issues to your satisfaction. We appreciate your business and look forward to welcoming you to our updated hotel whenever your travel brings you back here.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.