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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would absolutely not book here again There was hair in tub, on counter top in bathroom. Like facil hair from shaving. Ther was a pubic type har in one of the towels i wiped my face with and the check in lady at night was not very friendly. There was dope bags in the parking lot, im suprised the rating was as high as it was, i drove by two other places to get to this one and wish i would have stopped at one of those. Someone knocked on my door in the morning while me and my lady were getting out of bed to remind us of check o... read more
Business response:
Dear Nolan, thank you for staying at our hotel and for letting us know we have room for improvement. Although we believe some of these instances were isolated, we are sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We hope you will consider a return visit to show you the hospitality we are known for providing.Sincerely,Hotel Management
Cleanliness Really very dirty kitchen area that didn't look like it had been cleaned in quite some time. I would never cook anything there.
Business response:
Dear Joyce, thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, so we apologize for falling short during your visit. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We are confident you will enjoy a better stay. Sincerely,Hotel Management
Worst Hotel I’ve Ever Stayed In I have no idea how this hotel got a 7/10 rating. This place is so awful it’s hard to even find a place to start. The floors were so filthy that I had to create a walking path by laying down bath towels. The front desk people were rude and treated me like I was bothering them. There were random people hanging out in the parking lot listening to loud music and smoking marijuana. The hallways smelled like pee & looked like they hadn’t been vacuumed in a month. The bathroom floor had several balls... read more
Business response:
Dear Eric, we thank you for your comments about your recent experience at our property and apologize for what was an unsatisfactory stay. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. We do hope you will stay with us another time so we can provide you with a much more satisfying expe... read more
Front desk - Customer services is a trash. Parking - No enough parking Everyone smoke marihuana inside the hotel, this hotel is crazy.
Business response:
Yadiel, thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced finding a parking space. We strive to offer quality service to our guests, and we are very disappointed that we did not meet these expectations during your visit. Your comments will be shared with our team, and we hope you will return and allow us to show you the hospitality we are known for providing. Sincerely,Hotel Management
Terrible: room, service, manager (never there) I walked into a crime scene , nothing was addressed. Still waiting for my refund.
Business response:
Dear james, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We've shared your concerns with the management team, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely,Hotel Management
Bed and shower were ok but the entire hotel had bad odor thru out, including our room. No coffee in the room(but had a kitchen) and zero amenities (pool,hot tub,breakfast etc)
Business response:
Dear Anne, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
You get what you pay for. Inch thick layer of grossness on the room carpet. Might not wanna walk barefoot if you care.
Business response:
Dear Brian, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
Still waiting on my refund only stayed on night it was so gross there
Business response:
Dear Miguel, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Please feel free to reach out to us at the hotel for further assistance. Hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.