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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff are friendly and helpful, the bed sheets were clean. That's about all the positives. The room was badly in need of repair. Door to bathroom was mostly off its hinges, the mattress had so many broken springs it was like sleeping in a rock driveway. The tub bottom was filthy and made me want to use sandals in there. The carpet was sticky all over. The microwave smelled terrible and was filthy inside and out. This place needs some serious TLC.
Business response:
Dear James, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We also appreciate you highlighting the positive aspects of your stay and... read more
nothing, roaches in room upon arrival given a room changes and more roaches! cancelled and went down the road to the Hilton. if you dont mind roaches knock yourself out
Business response:
Dear Anthony, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations in the room were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and ... read more
Refrigerator was old,tub rust ring and had a bad smell
Business response:
Dear Bruce, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the fu... read more
The room smelled horrible and had giant red stains on the carpet that I notice the first second I walked in. And then I went to the front desk to say something but the front desk was closed and no one was there. I dealt with it but i would not stay there again.
Business response:
Dear Mario, We sincerely apologize for the unpleasant experience you encountered during your stay. It is disheartening to hear about the issues with the room odor and stains on the carpet. We understand the importance of a comfortable and clean environment, and we regret falling short of your expectations. Your feedback is crucial, and we will address these concerns to enhance the quality of our accommodations. We appreciate your understanding and hope you might consider giving us another opportunity in the future to provide... read more
Staff is horrible
Business response:
Dear Mykia, We apologize if your experience with our staff did not meet your expectations. Providing excellent service is our priority, and we regret any shortcomings you may have encountered. Your feedback is valuable, and we will address this matter to ensure a more positive and satisfying experience for future guests. If there are specific details you'd like to share to help us improve, please feel free to reach out. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hote... read more
I arrived there very late and nobody was there and they just left cardkeys! They didn't clean the bed, some towels on the floor and a cockroach died on the sink! I'll never go back there again!
Business response:
Dear Sungwon, Thank you for taking the time to write a review. We regret any inconvenience you faced during your stay. Your feedback is concerning, and we apologize for the oversight. Please know that we take cleanliness seriously, and your comments will be addressed to enhance our services. We appreciate your understanding, and if your plans permit, we hope to have another opportunity to provide you with a more positive and seamless experience.Sincerely,Hotel Management
Manager looking for excuses to not give deposit Overall the place was ok, decent location, I had to stay here for a few weeks and I can say that the staff is friendly. I will warn you that they are requesting $100 deposit which is not listed in hotels.com when you book the reservation. Also the manager is looking for excuses to not give back the deposit even though the rooms are already beat up and nothing special. For the price there’s much better rooms around.
Business response:
Dear Erick, Thank you for staying with us and sharing your experience. It delighted us to know that you liked our location and friendly staff. However, we are sorry for the inconvenience you had regarding the deposit. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you.Sincerely,Hotel Management
Do not stay here!! This Hotel was disgusting. Rooms smelled moldy and the bed had a huge intentation on it. The most uncomfortable bed I've ever slept on.
Business response:
Dear Joel, We're sorry to read about the unpleasant experience with your stay. It's disappointing to learn about your room's moldy smell and uncomfortable bed. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned teams for improvement, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.