This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don’t like how the hotel charges you extra to have silverware, plates, cups etc. placed in your room. For a room that has full refrigerator/kitchen, I expected these items to be already available for use. Highway robbery!!! Will not be returning!
Business response:
Dear VINSON, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. Sincerely,Hotel Management
Don't stay here unless your a smoker. The smell is horrible. The carpets in the room dirty and smell like smoke. There was a underwear in the hallway. Bathroom in the room not very clean had hairs. Outside vibes in the parking lot was scary. I won't be staying here again. Not worth the money. Only good thing is that you have Restaurant near by. And a nice park across the main streets. Besides that never again. Hope this helps.
Business response:
Dear Karina, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management
When we arrived - the first thing was having 2 officers out front with a guest(?). Then we walked into the entry way and 2 more individuals- one barefoot - When checking in- it was a very uncomfortable feeling of people. We have never both had to present our ID for check in. We checked our room- and it was clean- it was only going to be overnight stays and as long as we didn’t leave the room we felt safe. We went out for our evening and returned after midnight- a sign in counter that checkin was closed 11pm-7am. I guess no o... read more
Business response:
Dear Donald, Thank you for your feedback. We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide, and we will look into them and ensure this does not happen again. However, if you need further assistance, please feel free to reach out to us directly. We hope this isolated issue will not prevent you from returning for the better experience you deserve.Sincerely,Hotel Management
Had old blood on a pillowcase, carpet very dirty, the bathtub had ground in dirt and ? Rust stains-I wouldn’t put my dirty feet in there!!! The bathroom sink faucets were of 2 different types and they were backwards (Left was cold and Right was hot). The ad says you have breakfast Not a grab n go!!
Business response:
Dear Cynthia, Thank you for your feedback. It isn't enjoyable to read about your experience with us. We have strict quality control standards to prevent a situation like yours, but the bathroom conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Further, we will instruct them to double-check the rooms before delivering them to the guest. Also, we are sharing your rema... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.