Extended Stay America - Orlando - Convention Center - Universal Blvd

Business response:

Dear Guest, Thank you for sharing your feedback. We’re sorry your room did not provide the fresh and comfortable environment you expected. We understand how unpleasant this must have been and apologize for any discomfort it caused. Your comments are essential for identifying areas that need more attention, and we will address your concerns with our team. We appreciate you bringing this to our attention and hope to have another chance to provide a much more pleasant and satisfying stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guests’ comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve, which we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more

Business response:

Dear Guest, Thank you for sharing your experience. We regret that your visit did not reflect the level of comfort and security we strive to provide. We understand how unsettling it can be when expectations aren’t met, and we’ve shared your feedback with the appropriate team for review. Guest comfort and safety remain our top priorities, and we appreciate your comments as part of our ongoing efforts to create a welcoming environment for all who visit. We hope to have another opportunity to reflect on the positive experience w... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We regret that your arrival did not reflect the welcoming atmosphere we strive to provide. Your comments have been shared with our team to help ensure future guests feel comfortable right from the start. We appreciate your honesty and hope you will consider giving us another opportunity to provide a more positive stay. Sincerely, Hotel Management 

Business response:

Dear Fernanda, Thank you for staying with us and sharing your comments. We regret that your room did not meet expectations, and we want you to know that your feedback is being taken seriously. We are glad you found parking convenient and appreciated the location’s proximity to Icon. Your observations will help us improve the experience for future guests. We hope to welcome you back for a stay that fully meets your expectations. Sincerely, Hotel Management 

Business response:

Dear Anika, We sincerely appreciate your feedback. Although we regret the disappointment you experienced during your recent stay, please be assured that we take all guest comments seriously. The room you occupied will be carefully reviewed and treated as a precaution to maintain our high standards of cleanliness. Thank you for bringing this to our attention. Your input is truly valuable and will help us improve the experience for all our guests. We hope to have the opportunity to make a better impression on your next visit. ... read more

Business response:

Dear Joselhin, Thank you for choosing Extended Stay America! We hope you enjoyed your stay overall. We are sorry the room was not as fresh as you expected. Your feedback helps us improve, and we are taking steps to ensure a better experience in the future. We look forward to welcoming you back and providing a refreshed stay. Sincerely, Hotel Management 

Business response:

Dear Todd, Thank you for taking the time to share your experience. We regret that your check-in experience did not meet expectations, and we understand that your interaction at the front desk was frustrating. We appreciate your patience while the situation was resolved, and your feedback has been shared with our team to help ensure smoother experiences for future guests. We hope to welcome you back and provide a more seamless stay next time. Sincerely, Hotel Management