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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inexpensive But Still Not Worth the Cost I didn't have high expectations, given the cost, but the hotel managed to not even meet my low expectations. The sink in the room would not drain, we killed multiple bugs during our two-night stay, and it lacked in basic items you would expect for a room with 3 beds and a small kitchen. We had to request cooking supplies and dishes, to which they gave us a small collection of items, not enough for our family of 5, and what they gave us had clearly not been cleaned well. The biggest pr... read more
Business response:
Dear Guest,We sincerely apologize that your stay did not meet expectations. A comfortable and clean environment is important, and we regret that both your room and the common areas fell short. The concerns you mentioned, including maintenance issues, cleanliness, and an unpleasant atmosphere, will be addressed with our team to ensure a better experience for future guests. Please note that kitchenware is kept at the front desk to maintain hygiene, but we regret that the items provided were insufficient for your needs. Your fe... read more
I waited over 20 minutes for someone to even be at the desk to check in. When an employee came by for what seemed unrelated purposes (she was pushing a cart), she rudely asked “so do you need something or what?” I know it was late, and I was trying to give grace, but it left a very sour taste in my mouth. Walking to the room, the carpets smelled extremely sour/moldy. The room was clean enough, and was a fit for the family. But the rest really made us not want to return.
Business response:
Dear Kyleah,We sincerely apologize that your arrival did not meet the level of service and professionalism you should expect. A smooth and welcoming check-in process is essential, and we will be addressing this with our team to ensure better guest experiences. Additionally, concerns about cleanliness and odors in shared spaces are important to us, and we will take the necessary steps to improve these areas. Your feedback is valuable, and we appreciate the opportunity to improve. Please accept our apologies, and we hope you w... read more
Cackroach in the room. No breakfast. Staff not friendly and not communicate
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely regret the discomfort caused during your stay and understand how concerning it must have been to encounter these issues. Cleanliness, guest service, and communication are essential, and your feedback will be addressed with the appropriate teams for immediate attention and improvement. We appreciate you bringing this to our attention and apologize for any inconvenience caused.Sincerely,Hotel Management
Just wanted to share with everyone This hotel has rude front desk staff I don't know but when I'm working as the face of the business I should great everyone with a hi, hello or how can I help you???? At this hotel the front desk just stare at you....odd I would not recommend and FYI it has roaches in the room
Business response:
Dear Guest,We're sorry that your experience with our front desk team left you feeling unwelcome. Providing warm, attentive service is essential, and we regret that this was not your experience. We also understand that encountering pests in the room can be unsettling. Please know that we are addressing these matters with our team to ensure a more positive experience for our guests moving forward. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment... read more
O hotel é extremamente sujo. Os corredores são sujos, o quarto está sujo, a banheira é muito suja, tem uma barata morta no chão do banheiro. A banheira está entupida e a pia também. Eu pretendo não voltar mais e não quero nem imaginar como será o café da manhã
Business response:
Dear Alaide, We sincerely apologize for the conditions you encountered during your stay. A clean and well-maintained environment is essential, and we deeply regret that this was not your experience. The issues you mentioned, including cleanliness and plumbing concerns, will be addressed with our team to ensure improvements are made. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We truly hope this unfortunate situation will not prevent you from staying with us again. We look ... read more
The smell of this property is disgusting. The Rooms were dirty and there were roaches
Business response:
Dear Amanda, We sincerely apologize for the conditions you encountered. A clean and comfortable environment is our priority, and it’s disappointing that we fell short. We take concerns about cleanliness and pest control seriously and will be addressing these matters with our team. Your feedback is invaluable, and we appreciate you bringing this to our attention as we work to improve. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.