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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
horrible dirty hotel ....
Business response:
Dear Sebastien,We’re sorry your experience did not meet expectations. A clean and comfortable environment is a priority, and it’s disappointing to know this was not reflected during your stay. Your feedback is important, and we will address these concerns with the team to ensure improvements are made. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Um hotel extremamente descuidado, sujo, cheio de baratas, os carpetes eram sujos e fedidos, uma experiência horrível
Business response:
Dear Daniela,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. A well-maintained and comfortable environment is essential, and it’s concerning to know that this was not your experience. Your feedback is important, and we will make sure these concerns are addressed with the team. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Manage... read more
Since we have been here the stove burner did not work. Yes I did report it. When the man did switch it out was worse. All it did was smoke we still couldn’t cook. The unit to cool or heat the room only blow straight cold air. I do feel the prices of the room I should have proper working items. When I did report the issues it was ok nothing else. Been here approximately 1 week to not have things working properly or able to cook as we should wow I would never ever think that would have been handle this way
Business response:
Dear Theresa,We truly regret that you experienced issues with the burner and the discomfort with the air unit in your room. Please accept our apologies that we could not resolve this to your satisfaction and for the frustrations this caused. We will address these concerns appropriately with the relevant teams. Your satisfaction is important to us, and we appreciate you bringing these issues to our attention. Thank you once again for your feedback, and we wish you all the best for your future travels. Sincerely,Hotel Manageme... read more
Not what expected
Business response:
Dear Adonis,We regret that your experience was not a positive one. Our goal is to provide a comfortable and enjoyable stay, and we’re sorry if any aspects of your visit fell short. Your feedback is valuable, and we will share it with our team to make the necessary improvements are made. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
Don’t stay here if you can find better. Old and outdated on the inside but that wasn’t a big deal to us since it was 2 night stay. Pros: Convenient location to icon park, restaurants and amusement parks, free parking, well lit parking lot, no bugs in room, clean-ish, decent water pressure in shower, clean linens, surprisingly quiet even though there were people who actually lived there. Cons: unfriendly staff, no security cameras, 2nd floor smells like marijuana, no actual grab and go breakfast (coffee with only flavored cre... read more
Business response:
Dear Naomi,We appreciate you sharing the positives and the areas that fell short during your stay. It’s great to know that the location, parking, and quiet atmosphere met your expectations. However, we’re sorry that the overall experience did not meet the standard you expected, especially regarding cleanliness, amenities, and service. Guest comfort is important to us, and we will be reviewing your concerns with our team to ensure improvements are made. We truly hope this unfortunate situation will not prevent you from stayin... read more
Not as expected The gentleman asked for my kids ID when checking in, we saw 4 to 5 cockroaches,and breakfast was not as expected
Business response:
Dear Jennifer, Thank you for evaluating your experience. We apologize for the inconvenience you encountered during your stay. We never intend to cause discomfort, and we regret that the check-in process and other aspects of your visit fell short of expectations. Your concerns regarding the issue with pests are certainly concerning, and we are taking immediate steps to ensure that our rooms are thoroughly inspected and treated as necessary. We also value your feedback about the breakfast and will work on improving the options... read more
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.