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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel has the be the worst hotel I have ever stayed at. I walked through the halls and there were pots and garbage all over. In my room dog pee as I entered the room. The tub was black on the floor. The carpet beyond disgusting that I put a towel on the floor to walk from the bed to the bathroom. I had a shower and went to blow dry my hair. There is none. I had to go downstairs to get one. I will sleep with one eye open and lights on to make sure there are no roaches. Extended Stay used to be a decent place but standard... read more
Business response:
Dear Guest,We are sorry to hear about the experience you had during your stay. What you described does not reflect the standard we strive to provide. We understand how disappointing it must have been to encounter such issues. Please be assured that we are addressing the cleanliness and maintenance concerns you raised. Your feedback is valuable, and we appreciate you sharing it with us. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
This place smelled like urine. The room itself was grimy and there were pubic hairs in the shower. I booked a king but they downgraded us to a double queen because the third floor is “under construction.” The bed was uncomfortable and the blankets were too thin.
Business response:
Dear Guest,We’re sorry your stay was marked by many disappointments. What you described falls far below the standard we aim to provide, and we regret that the condition of the room and the unexpected change to your reservation created such an experience. We’re addressing this with our team to ensure better preparation and a higher level of cleanliness for every guest. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
They had roaches crawling around on the bed.....
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so w... read more
Información engañosa Si ves este comentario porque piensa quedarte en este hotel déjame decirte que no tienen desayuno incluido , lo único que te dan es una barra energética. Además en el front desk nunca hay nadie , estuve media hora esperando para hacer el checkout y nunca apareció nadie . Así que imagínese si tienes algún problema. Mejor te recomiendo búscate otro hotel en Orlando hay muchos para escoger . Espero esto te ayude a decidirte .
Business response:
Dear Guest,We sincerely apologize for any confusion regarding our breakfast options and the lack of assistance at the front desk. Providing a seamless experience for our guests is important to us, and we regret that this was not reflected during your stay. Your feedback will be shared with our team to ensure better communication and availability. We appreciate you taking the time to share your experience. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our ... read more
Absolutely horrible hotel Worst hotel I have ever stepped foot into. This hotel was nasty at the check in desk and got even worse inside our room. A live cockroach was crawling around and the pull out couch had visible springs and different colors of mold growing on the mattress. All that the offered was a cover to go on top. Absolutely horrendous hotel and I absolutely do not ever recommend anyone ever staying at this here for any reason at all. Pay a little more and stay somewhere else. Trust me it's not worth your time.
Business response:
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. Providing a clean and comfortable environment is a top priority, and the concerns you described fall far below our standards. Please know that we are addressing these matters with our team to ensure they are resolved. We appreciate you bringing this to our attention. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Horrível Barata pra todo lado. Noite de terror. Fui embora no dia seguinte. Impossível ficar nesse hotel.
Business response:
Dear Guest,We're sorry that your experience did not meet expectations. Providing a clean and comfortable environment has always been our goal, and we regret that this was not what you encountered during your stay. We understand how unsettling this must have been and appreciate you bringing it to our attention. We are addressing these concerns with our team to ensure a better experience for future guests. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your... read more
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.