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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Room The air was broken, food in the sink, bathroom dirty, and I am still fighting to get a refund. I was switched from one hotel to another because of over booking. No other rooms available at the time. I will never stay at this hotel again. Did not bother to return my calls. The phone was broken to get a wake up call. I should have slept in my car.
Business response:
Stephani, we are so sorry for the difficulties you experienced and that we were unable to accommodate you to your satisfaction. We are looking into the matter to see what went wrong and to ensure we handle such situation better in future. Meanwhile, please reach us out at the hotel if we can assist you further. Again, we apologize for the problems you encountered and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Comfy bed everything else was sub par It's a cheap hotel but there are better in the price range. This place was smelly. Like old farts and brussel sprouts. There was a drug bust in front of the hotel. Lots of derilicts wandering about. Something rolled under the bed and I found it amongst an inch of dust a bunch of ancient raisinets and a head full of loose hair. Odd red "substance" staining the sink and shower. NO plates or silverware unless you asked. Late night sex noises and a cacophony of other weird noises like music... read more
Business response:
Jon, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Pretty Drab Bugs and pretty drab decor. Oh did I mention bugs. Asked to switch rooms and nothing available so I slept with one eye open all night. Felt like I was camping in a hotel.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I expected much more and received much less Poor condition, smelly...cancelled 4 nights of 5 booked. No security, nothing other than a bed in a very noisy building and location.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Horrible Hotel I had a reservation for this pay Friday, made it on Tuesday with conformation arrived at the hotel after driving 3.5 hours to find that they had overbooked and I was bumbed out of the hotel they attempted (not true) to call me an hour before to let me know. They were uncaring and didn't give any concern about my being tried from working 8 hours then driving 3.5 totally unacceptable but the KICKER was they charged my card and have yet as of Monday refunded my money. After sitting in the hotel parking lot trying... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Check the bed first our first impression was plesant. The front desk staff were fast and courteous. The AC did not cool the room well, but it was a slight issue that could be overlooked. When it came time to sleep, that is when we discovered that the bed was DIRTY. On the surface the sheets were clean, but there was an overwhelming odor of feces and urine. When we pulled the sheets back we were shocked to find that the mattress pad had feces on it and the mattress protector had a huge urine spot on it. The staff was able to ... read more
Business response:
Jennifer, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Ok once you get there There is construction going on and it was difficult to find. The check in went well. The room had a musky smell and hole in wall. The kitchen was very clean, bed comfortable.
Business response:
Thank you for your candid feedback. Although you liked some aspects of our hotel. we’re sorry for all the difficulties you experienced here and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Well the staff is very rude. I was told there wasn't a pet fee when we check in after 3 days I was told there was a pet fee. The front desk wasn't helpful. I even had my animals boarded all day and I still had to pay the fee for the animals. As a customer of you tell me there isn't a pet fee and I have my dogs in front of you I shouldn't have to pay it. Beds were awful. Pool suck, and the breakfast isn't ideal for anyone.
Business response:
Joanna, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies that our front desk associates were not knowledgeable enough and for the inconvenience this caused. We will be reviewing our guidelines to provide a better experience going forward. Your concerns have been discussed with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We hope you will consider a return visit so we can make it up to you. ... read more
no comforter, no ice, stinky room We arrived to check in around 5PM and the girl behind the counter said we have no comforter for our bed. It was in the dryer. The whole hotel has no spare linens? Then we got to the room and all windows were open, obviously trying to air out the horrible stench that filled the room. Apparently they don't have febreeze either. Final straw was calling comforter girl to check on the laundry progress and to ask where the ice machine was so we could enjoy a cold drink before going to dinner. She ... read more
Business response:
Thank you for letting us know about your stay. It was disappointing to read your comments concerning your visit. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I encourage you to try us again in the near future, as I am confident you will... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.