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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Chris, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Overbooked They overbooked and didn’t get a king side bed like we reserved. WHATS THE POINT OF MAKING A RESEVATION IF THEY OVERBOOK?
Business response:
We're sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. We have shared your comments with our team, so we can work to ensure this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Didn't feel safe!!! We arrived just after 11pm and found a lot of sketchy people loitering around the parking lot. The lobby doors were locked, which I felt was unusual for a hotel. There was a phone to use to contact the lobby which did not work. I went to my car and called the hotel and finally contacted the night attendant who came and unlocked the lobby door. At this point I was very concerned as this was not a typical experience and I was feeling very skeptical. The night attendant checked us in and sent us (female and ... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
HORRIBLE my 5 year old found a open condom the sheets had stains. I reached out to the property manager Mr. Perez and 4 days later still haven't heard from him.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the cleanliness issue you experienced. We have shared your concerns with our housekeeping supervisor, and we will certainly be addressing this with our entire cleaning staff. This is not the type of impression we like to leave on our guests, and we hope you will consider giving us another chance to show you the hospitality you deserve in the future. Hotel Management
Roaches... Stayed in Jan of 17. Front desk people were nice, but they didn’t seem to care when I informed them that at night the roach infestation becomes quite apparent. It’s too bad because I would have written a much nicer review if even a small attempt was made to right the situation. Queen bed seemed small for a queen, but was nice and firm. Pull out couch bed is terrible, which is to be expected. Breakfast isn’t really a breakfast, just a few bars, muffins, tea and coffee. I didn’t mind just don’t expect much. Wouldn’t... read more
Business response:
Although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the issues in your suite. We have scheduled additional treatments for pest control so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We sincerely hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not my cup of tea Bed very uncomfortable. Person at check in was rude. Scary place.
Business response:
Lorie, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We hope to have another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
STAY AWAY - COCKROACH ON PILLOW Cockroach infestation and terrible customer service... On our first night at the hotel, we found a live cockroach on one of the bed pillows (and another one by the bathroom sink). When we complained to the front desk in the morning, the clerk noted our name and room number in a log book entitled "Pest Situation". There were many other complaints listed for roaches as well. When I told the assistant manager, Jay, about the issue he did not seem concerned or interested. It was 8 AM when I told... read more
Business response:
Although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the issues in your suite. We have scheduled additional treatments for pest control so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We also apologize for the poor service you received and the inconvenience it caused. We have shared your comments with our entire staff to ensure our focus remains on e... read more
Business response:
We are disheartened to see from your rating that we did not live up to our usual standards. Please accept our apologies and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Don’t stay here. Place seems old, run down. Kitchen did not have and dishes or silverware which makes me think they have stuff stolen all the time. Asked to have dishes and silverware and it was never delivered. Breakfast was coffee and granola bars. Bottom line, I will never stay here again and will never recommend this hotel to anyone.
Business response:
Thank you for your candid review. We are committed to offering all of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.