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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didnt even want to look at my confirmation # Stayed in my car that night thanks to extended stay america
Business response:
Nicole, please accept our apologies for failing to provide you with a stay that met your expectations. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, Hotel Management
Roach issue We only stayed one night because in the morning we saw a roach crawling down the wall.
Business response:
Ralanda, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Kinda getto Checked in at 1:35pm , told me if I wanted to check in now it was $25 dollar charge . Or wait till 2:30 . The hotel was empty . The room was on the cheap and not comfortable
Business response:
Michael, thank you for being our guest. We are sorry you were unhappy with our hotel policies and the inconvenience it caused. You deserved a comfortable and stress-free stay, and we will certainly step up our game to ensure we meet our goal of delivering a pleasant accommodation. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Terrible beds and couch. Didn’t sleep at all Bed was so small and so firm I didn’t sleep a minute. Tried the couch and fell asleep for about a hour just to wake up with a kink in my neck. Staff was friendly and room appeared ok but comfort. Just wasn’t worth and I really wish I could get my money back I’m not quite sure what I paid for.
Business response:
Steven, thank you for being our guest. We are disappointed we failed to meet 100% of your expectations, and we apologize for the issues you had with the comfort of your bedding. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Don’t stay here First of all the lady that checked us in Michelle she was very unpleasant and rude! There’s no house keeping so you had to make ur bed and go to the front desk for clean towels this hotel is not for vacationers! I will never stay at any Extended Stay ever again!!!! No breakfast either just muffins
Business response:
Kammy, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the excellent service you deserved. Also, we are sorry you weren't happy with our hotel policy. We consider your feedback very important, and thus it is used as a training tool to deliver better performance going ahead. Your concern for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to regain your trust and earn your highest marks in the near... read more
Token toilet Called desk to get it fixed No one came to fix it What????
Business response:
Thank you for choosing us. We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered in your room. Our maintenance team is looking into this matter to check and rectify so that no future guest experiences the same. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive one. Sincerely, Hotel Management
Roach in my room Roach just pranced across the kitchen counter. Staff act like they're mad they have to work iover priced for uncleanly rudeness
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Horrible Room wasn’t clean They never cleaned the rooms and didn’tchange Towels either. Terrible experience
Business response:
Thank you for providing us with details about your stay.We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you for a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary.We aregrateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
When we opened the door to the room there was a bad smell and the windows were open as if they were airing it out...They only gave us one pillow amd the bed was uncomfortable Luckily we were only staying one night. No coffee pot and no burners on the stove.Found 2 baby roaches in the bathroom in the morning. There was a piece of carpet missing. Definitely not worth the money.Will not go back..
Business response:
We are truly sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.