This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean hotel There was rat poop in our first room they gave us and it looked like no one had cleaned that room in a while. Walking to our room it smelled like cigarettes when it was supposed to be non-smoking. The staff was friendly, but that’s about the only positive I can draw from the stay.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Slept without a pillow Booked a junior suite for my husband and I and our two daughters (1 double bed, 1 pull out couch). There were no sheets, blankets or pillows for the pull out couch. When we requested them, we were asked to come to the front desk. Then we were told there were only sheets and blankets available. You book a room for 4, but they only have enough pillows for 3. Our room was $110 that night and one of us slept without a pillow. Swimming pool was disgustingly murky, I couldn't let my kids swim. Not Clean. Not... read more
Business response:
Michael, thank you for your feedback. We are sorry you experienced so many difficulties during your stay with us. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
This hotel smelled very bad, had roaches Expedia need to complain and never use this hotel, the breakfast was a few muffins and there were roaches everywhere, we have used this hotel chain before but never in the condition of this hotel. This hotel had water leaking from the ceiling in the hall way, roaches everywhere, smelled very bad and no staff at the front desk to ask for change.
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sinc... read more
Roaches in my room. Front desk said “sorry “. No attempt to correct issue. Could not keep food in my room
Business response:
Barbara, we would like to offer our sincere apologies for the inconvenience you encountered in your room and that our staff didn't assist you to correct the situation. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Oven did not work, sofa bed would not fold up, dirty towels in the shower when we arrived, window in room wouldn’t open, ran out of coffee at the complimentary breakfast.
Business response:
We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. Sincerely, Hotel Management
The thieve hotel The staff of the hotel stole our belongings. We spoke to the management to solve the problem, but found no help. If you have to stay at this place make sure you leave nothing in the room if you leave out for the day, because that is what we did. As we came back in the evening all our belongings was taking out of the room by the hotel staff. We talked to the receptionist and all this was denied at first but we have been told later that they found our belongings and will send them via mail to us. This never ha... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Call me for more information.
Business response:
Gladys, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Took our money then gave our room away We paid for our King size with pull out couch room in advance. Even called on day of check-in and spoke with Olivia to advise we would be a late check-in. Olivia confirmed everything was good. When we arrived we had no room. Olivia sent us to the sister hotel next door, assuring us they had our accommodations for 3 adults. Once there we checked-in, paid a deposit and obtained our keys. We entered room 119 to find a filthy room that had ONE Double size bed. I called Olivia and she told m... read more
Business response:
Tina, thanks for being our guest. We apologize for the reservation issues you had and the inconvenience it caused. We are looking into the matter to see what went wrong so that we do not repeat such mistakes again. We value your feedback as it helps us to improve our services going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
First night was good. Extending the stay was a mis First night was great. I checked out and thought I was leaving but hours later needed to stay. I had such an easy experience I booked again. It was a nightmare. What angered me the most is I asked forbthe same room and got it. Room looked ok.nothing was changed out because the same towels were there and I know that because there was one I tokd myself to not grab. I left to go out and came back that night after sleeping in my room. There was nothing done to it. I called the f... read more
Business response:
Christina, thanks for being our guest. We are sorry to know our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward. We sincerely hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.