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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No towels no soap at least there was a roll of toilet paper strong odor like cooking oil windows wouldnt lock ( first floor )
Business response:
Angelo, thank you for reviewing your stay with us. We apologize for the odor you experienced in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, know the items such as towels and linens may be exchanged at the front desk anytime and are complimentary. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room was dirty got moved to another room sheets dirty and they had bed bugs! We couldn’t stay there
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Roaches, no ice, bad smell , mildew on walls, ugh!
Business response:
Tammy, we are sorry for the unpleasant stay you had with us. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, please know we receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I was s in 3rd floor. The floor was uneven. It shook every time you walked, sat on the couch,. The stairs right infront of the elevator shook when git to tge third floor. Part of tge tub was deep and half was high. The tub leaked water after showering. I repotrted it to the front desk no one did anything about. The refridgerator made a popping sound. I di not feel safe bescause of how unsterdy the floor was.
Business response:
Katarina, thank you for sharing your feedback. We sincerely apologize that we couldn’t meet your expectations for an excellent stay. Your feedback is shared with our engineering team to check your room and do the necessary repairs. It is never our intention to disappoint you in any way, and we hope you both will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
BEWARE OF THE EXTENED STAY I arrived Monday July 2nd (2) rooms total, it was a horrible experience from the start. Walking down the hall to check into the room we see 2 cockroaches. Disgusting! Get in the rooms use toilet paper roll. No working hot water. Paid $112 per night for a headache. Front desk got a complaint about someone smoking cigarettes on the second floor and asked if it was us, I don’t even smoke cigarettes. 2 days in a row a phone call at 830 in the morning then they came and banged on everyone’s door to sear... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Roaches Rooms smell like dirty wet laundry. The bathroom sink was clogged, and there was a dead roach on the floor. The hotel feels very ghetto, there were large groups of people hanging out in the parking lots and at the hotel entrance. Empty beer bottles and trash left at the entrance and I saw several young guys hanging out by the entrance they looked and acted very much as being high. Not a place to bring your family.
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.