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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the layout and size of the room, I didn't appreciate noisy neighbors or loud TVs.
Business response:
Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your comfortable room. However, we are sorry for the situation you described regarding excessive noise. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you also for your feedback, and we hope you will return as we would love to provide you with a bett... read more
Great location & affordable Great location & very affordable. This was a business trip.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We are also glad to read that you liked our excellent location. We would be delighted to accommodate you in the future and hope that you will stay with us again! Sincerely, Hotel Management
very very very average.. hotel and staff. Very mediocre. don't expect any additional items such as pillows. Front desk clerks were basically just there. Not much personality or smiles. clearly there to collect the check and leave. Rooms need updated but were clean for the most part. people in parking lot drinking. Breakfast was almost non existent.. some nut bars and mini muffins and coffee. Tv was less than expected. Luckily we were there just to sleep pretty much during ball tournament for one night. Otherwise i'd choose a... read more
Business response:
John, thank you for reviewing our hotel. We are sorry you were disappointed with our front desk team and that we were able to provide you with the additional items you needed for your stay. We have taken note of your comments as we are always looking for ways to improve our future guest experience. We are sorry to learn our breakfast was not to your liking. We will make a note of your feedback as we plan any changes to it. We hope you will consider giving us another chance to prove we are up to the task of delivering excelle... read more
Staff is unfriendly, not happy nor willing to be pleasant.
Business response:
Thank you for your review. We are sorry you didn't experience our staff at their best and regret the inconvenience it caused. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,712 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.