Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America. We are delighted to know you liked our well-maintained property and that you were impressed with our location as it was close to many interesting spots. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Erica, thank you for taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Catherine, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Roxie, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize that we didn’t explain our kitchenware policy to you upon arrival and that you didn't like pet-friendliness. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Kem, thank you for taking the time to review your stay at Extended Stay America. We're glad to know our location close to the interstate was ideal for you and that you had a pleasant experience. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for recommending us to future travelers. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management