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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Kimberly, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
The front desk staff were amazingly friendly and welcoming. The room was very spacious. There were a couple things that kept me from giving our stay here a higher rating. For one, the room smelled very damp. Once you're in the room long enough, you don't notice it, but every time you're stepping into the room, it smacks you in the face. I believe it's because the A/C unit is not powerful enough to circulate air around the room and the steam and humidity from showers just cloaks the room. Secondly, we had to ask for a new set... read more
Business response:
We appreciate you choosing us and providing valuable feedback about your stay. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet this goal during your visit. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us! Sincerely, Hotel Management
The room itself was nice and the staff was friendly but the breakfast was limited, consisting of some chewy bars & coffee but no fruit, and the common areas were very dirty.
Business response:
Floribeth, thank you for choosing Extended Stay America and for appreciating our friendly staff. It is good to know you enjoyed our well-maintained rooms and that you overall had a nice stay. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts and also with our brand leaders as we plan any changes to our grab-and-go breakfast offerings. Thanks again, and we look forward to seeing you soon. Sincerely, Hotel Management
Hotel next to Rollings college The hotel has the location that we needed. The receptionist was very busy to solve customers problems, however, she was able to help us. Room was nice but the A/C wall unit was really loud and overall the hotel was not really clean. In addition, the manager needs to teach their receptionists that if they are customers at the front desk, he or she needs to put calls on hold and uses the policy first comes first serves... It is only a matter of politeness!
Business response:
Michelle, thank you for evaluating your stay. We are pleased to know you liked our ideal location and had a pleasant stay with us. However, we are sorry for the inconvenience you experienced while you were here. Your feedback has been discussed with maintenance team to look after the HVAC unit and it will also be used as a training tool so that our present and future associates do not repeat these unpleasant issues. Sincerely, Hotel Management
Great place to stay This hotel was great. Clean, spacious rooms. My only issue was the TV reception.
Business response:
Michael, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
I could feel the springs of the mattress.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we have shared your comments with our leadership team. Once again, we are sorry for the inconvenience you experienced and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Great friendly staff made me feel safe and at home
Business response:
Barbara, thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you loved our courteous service. We will be sure to share your compliments with our team. Thanks again for making us your home away from home. We look forward to your next visit soon. Sincerely, Hotel Management
Abril 2018 Foi tudo ótimo, apesar do eterno problema com o checkin na recepção na hora de chegada, onde o sistema informatizado nunca consegue localizar da forma correta a minha reserva pre-paga efetuada com sucesso. E isso acabou atrapalhando bastante nossa viagem pois chegamos muito cansados, queriamos dormir e ficamos esperando por horas.
Business response:
Thiago, thank you for staying at Extended Stay America. We are glad you had a pleasant time here, but we are sorry for the reservation issue you had at the time of check-in. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 4.2 star rating with 1,643 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.