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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable stay, not so comfortable service. It was difficult to get assistance at the front counter at times. It seemed as though there was only one person working and they were trying to do too much although they were trying. Perhaps a second person on staff would alleviate this issue.
Business response:
Joe, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us. We value your feedback and will use it as a training opportunity to improve our service delivery. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Good for workers only Requested handicapped unit and they didn't have one. Bed and size of unit were very good. No bureau in unit for clothes. Had to keep stuff for 5 days in suitcases. Absolutely nothing to walk to see or eat around hotel. Breakfast was not worth offering. Wrapped muffins, granola bar and coffee with no milk or cream just sweet fake cream. WiFi speed slightly better than the old dial up service.
Business response:
Wayne, we appreciate you being our guest and taking the time to share your experience. We are sorry we missed meeting some of your expectations. Your feedback about our grab-and-go breakfast offering has been discussed with our Brand Leaders to consider while planning the menu in the future. We appreciate your business and hope the positive aspects of your visit will bring you back so we can replace this experience with a more positive memory! Sincerely, Hotel Management
ok for one night clean room and good price. but nothing to do around the motel. Lot of workers checked in. They were loud and lying on the floor.
Business response:
Andy, we appreciate you choosing our hotel and for providing your review. It felt good to know you liked your well-maintained room and our affordable price, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Deanna, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
There was a big blood stain on the sofa mattress. Good thing we brought extra blankets with us and covered the mattress over and over again. Pool was dirty. Staff was great however.
Business response:
Thank you for posting a review of your stay. It's nice to read you had an overall pleasant visit and liked our service. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
SAME HOTEL DIFFERENT RESULTS LIFE IS STRANGE AND SO THESE HOTELS AS THEY INCREASED THE PRICE THEY LOWER EVERYTHING ELSE DON'T GET IT TIME TO MOVE ON
Business response:
Thank you for choosing us. We are disappointed to see that we did not live up to our typical standards this time, and we are sorry we missed meeting some of your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Bruce, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The hotel was clean and in a good area. The room was nice and clean as well. I would recommend this hotel to anyone who is concern about traveling alone and is looking for a good place to stay.
Business response:
Nancy, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were liked our well-kept property and our facilities were up to your satisfaction. Thanks for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
It was just fine. Would stay again. It was surprisingly just fine. Quiet. Clean. Easy to get to from the highway. No complaints - I would stay again if I needed too. Got to bring my dog which was a plus!
Business response:
Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 4.2 star rating with 1,643 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.