This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Hotel staff was excellent, consideing I had a terrible experience at another extended stay america in Maitland Florida that I originally booked. The queen suite that we had was very nice but there were guest(s) smoking cigarettes on the floor that we stayed on so it made everything smell horrible. Average facilities, average cleanliness, great staff.
Business response:
Thank you for reviewing your visit. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Crystal, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Rousa, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very pleasant,quiet ,clean would like to go back again.maybe soon.
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you had a relaxing stay and that you loved our well-kept hotel. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Not so Great Booked room for adults there was a queen bed & a twin size sleeper sofa. How does that fit 4 adults
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. Although all of our rooms are spacious and have many wonderful amenities, we are sorry the room you requested was unavailable. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Review The room was clean but they didn't have the room I expected I booked a king and all they had was a queen and when I went to sleep that night I kept hearing all these banging noises on the second floor above me
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Not bad more like a grab-and-go breakfast nothing fancy nothing special not an apple or even a banana really packs of oatmeal
Business response:
Thank you for staying with us and for your gracious rating. We are glad you had a great stay with us; however, we are sorry our grab-and-go breakfast was not to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback. We look forward to welcoming you back soon. Sincerely, Hotel Management
The overall property was ok. Some things could be updated such furniture in the hotel. Particularly the appliances. Also the location of the microwaves shouod be lowered.
Business response:
Wilson, thank you for choosing Extended Stay America for your stay. We are happy that you liked most aspects of our property, and we truly appreciate your suggestions about the things you mentioned. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,663 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.