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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Daniel, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
very nice front desk staff
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Mark, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
The continental breakfast could have offered more choices, and our non smoking room smelled like cigarette smoke
Business response:
We offer our apologies for the smoke smell We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Also, your suggestion for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The Hotel staff was excellent, consideing I had a terrible experience at another extended stay america in Maitland Florida that I originally booked. The queen suite that we had was very nice but there were guest(s) smoking cigarettes on the floor that we stayed on so it made everything smell horrible. Average facilities, average cleanliness, great staff.
Business response:
Thank you for reviewing your visit. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Crystal, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,712 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.