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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in Really I usually like staying at an Extended Stay Hotel, but I was not pleased when I showed up there 15 minutes before check in and when I asked if I could check in, they proceed to tell me that their is a fee of $22 to do that. Now in the past their has never been an issue with checking in a bit early but the receptionist was very rude to me about this. Other than that, I thoroughly enjoyed my stay, but I think I will weigh my options in the future about staying there due to this
Business response:
Thank for the feedback. We are had to read you had an overall pleasant visit. However, we are disappointed by the interaction with our staff. We would welcome the opportunity to hear more about the details of your experience, as it is valuable in improving the quality of our service. We look forward to hearing from you and hope to see you again soon! Sincerely, Hotel Management
Good value for the money. Clean. Will be better prepared next visit on necessary toiletries etc if staying longer than 2 days.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad you found us to be at a fair price and that you liked our well-kept hotel. Please know the items such as toiletries are available and complimentary at the front desk at any time. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Convenient location to I-4 which leads to Orlando. Plenty of parking even though it was Christmas season.
Business response:
Thank you for being our guest. It’s a pleasure to know you had a pleasant stay with us and found our location ideal for your needs. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Great except for smell. Good location and nice staff that was helpful and accommodating. We stayed on the third floor and the entire floor smelled like some sort of seafood. The bath tub had drainage issues and the room had a very musty smell to it. Once I turned on the AC unit it helped reduce the odor. I enjoyed all aspects of my stay with the exception of the bad smells.
Business response:
Ryan, thanks for the feedback. We are glad to read you liked our overall service and that our location was perfect for your needs. However, we are sorry for the odor issue you experienced at our hotel. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We truly regret the inconvenience it caused. We hope you will reconsider and... read more
Business response:
Douglas, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The hotel, as well as my room was very clean. In addition, the staff members were respectful and friendly.
Business response:
Thank you for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
Top notch!!
Business response:
Thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The facility is a little outdated, but otherwise clean, quiet and comfortable. I would stay again.
Business response:
We appreciate you choosing to stay at Extended Stay America. It's great to know you had an enjoyable stay. Thanks for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management
Business response:
Richard, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,712 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.