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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so pleased :-( I booked 2 rooms for this visit. Although the room I stayed in was ok, the other room had roaches in it when my friends checked in. I went down to assist them since I booked it and the lady at the desk was very unconcerned with the sub par situation. She was curt in telling my friends that the entire hotel was booked and there was nothing else she could do. I told my friends to get their money back and they chose to stay somewhere else. I will not be staying there again.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We deeply regret the inconvenience caused to you and your friends. Please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Got the job done. Room was clean, bed was comfortable, no bugs. TV was iffy, stove was ancient, and there was some mold or mildew in the shower.
Business response:
Thank you for being our guest. We are happy to know your overall experience was pleasant. With that said, we’re sorry for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
pleasantly surprised Spacious, clean, very comfortable. Hotel staff was great
Business response:
Don, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked your well-appointed room and the outstanding service provided by our staff. Thank you for taking the time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management
Business response:
Christine, thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Meh This is one of the many hotels I stayed in post-Irma. Routinely the halls would reek of garbage. Rather than leaving items like cups, etc in the room you have to ask for them and when we did none were available for a couple days. Cleaning service only happens once a week.
Business response:
Elizabeth, thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying w... read more
Appearance is just a cover The hotel is nice overall in appearance but when we first turned on the lights the kitchen had a few roaches running for cover and my wife and daughter were in horror when we saw the size of the cockroach that was sitting on the counter...killed it right away..I really wanted to leave but it was 1am and the hotel was booked full and we did not feel like hopping back in the car and look for another hotel...hope I didn't bring any stowaway back home...great review and star rating but we got the one w... read more
Business response:
Thank you for your review. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We value your business and truly hope you will give us ... read more
Good Good
Business response:
Wow - Roberto, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Easily accessible Short stay but enjoyable...friendly helpful staff! What ever we needed we were able to get from the front desk with no problem.
Business response:
Lil, thank you for your nice feedback about Extended Stay America. We are delighted to know our convenient location was perfect for your needs and that the attentive service provided by our front desk associates added to your joy. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Pamela, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 4.2 star rating with 1,644 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.