Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Rousa, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know you had a relaxing stay and that you loved our well-kept hotel. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. Although all of our rooms are spacious and have many wonderful amenities, we are sorry the room you requested was unavailable. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. We are glad you had a great stay with us; however, we are sorry our grab-and-go breakfast was not to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wilson, thank you for choosing Extended Stay America for your stay. We are happy that you liked most aspects of our property, and we truly appreciate your suggestions about the things you mentioned. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Donald, thank you for providing your candid feedback. Although we are happy your overall visit was enjoyable, we are sorry for not being able to meet some of your expectations. We hope to welcome you back and earn your highest rating by providing you with a much better experience. Sincerely, Hotel Management