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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spend a little more & Stay Elsewhere
Business response:
Lisa, we would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Olivia was the nicest front desk person I have ever dealt with.
Business response:
Samantha, many thanks for returning back to us and the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Reviews such as yours mean a lot! Thank you once more for your kind comments, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Anzola, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Nice hotel Great service, clean hotel and nice pool. Rooms are really nice
Business response:
Thank you for your review of Extended Stay America. We are thrilled to read you loved our excellent service and well-kept property. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Comfortable stay, not so comfortable service. It was difficult to get assistance at the front counter at times. It seemed as though there was only one person working and they were trying to do too much although they were trying. Perhaps a second person on staff would alleviate this issue.
Business response:
Joe, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us. We value your feedback and will use it as a training opportunity to improve our service delivery. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Good for workers only Requested handicapped unit and they didn't have one. Bed and size of unit were very good. No bureau in unit for clothes. Had to keep stuff for 5 days in suitcases. Absolutely nothing to walk to see or eat around hotel. Breakfast was not worth offering. Wrapped muffins, granola bar and coffee with no milk or cream just sweet fake cream. WiFi speed slightly better than the old dial up service.
Business response:
Wayne, we appreciate you being our guest and taking the time to share your experience. We are sorry we missed meeting some of your expectations. Your feedback about our grab-and-go breakfast offering has been discussed with our Brand Leaders to consider while planning the menu in the future. We appreciate your business and hope the positive aspects of your visit will bring you back so we can replace this experience with a more positive memory! Sincerely, Hotel Management
ok for one night clean room and good price. but nothing to do around the motel. Lot of workers checked in. They were loud and lying on the floor.
Business response:
Andy, we appreciate you choosing our hotel and for providing your review. It felt good to know you liked your well-maintained room and our affordable price, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Deanna, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
There was a big blood stain on the sofa mattress. Good thing we brought extra blankets with us and covered the mattress over and over again. Pool was dirty. Staff was great however.
Business response:
Thank you for posting a review of your stay. It's nice to read you had an overall pleasant visit and liked our service. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,712 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.