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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty hotel, many of it was not cleaned and very old
Business response:
Dear Colin, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property to be their home away from home while traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from the first impression at check-in to the final check-out, should be focused on providing exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable... read more
This was the most disgusting hotel I've ever seen. My Vacation was almost ruined. The pictures on the website are not accurate. Bugs disgusting mattresses dirty missing beds, TVs, and couches!!! No towels. We went through 10 rooms to find something that could accommodate us. One was more disgusting. In one room on the first floor water was pouring in and dripping all over the bed. We were there about 2 hours before we checked out and requested a refund. Travelocity take this off your site and do not let anyone else experienc... read more
Business response:
Dear Denise, We sincerely apologize for the distressing experience you described. No guest should have to endure the kind of conditions you face, especially during a long-awaited vacation. We understand how upsetting this must have been for you and your family, and we regret that we failed to provide the most basic expectations of comfort and cleanliness. Your feedback is being taken seriously and will be addressed internally with our team. We are committed to continually improving and going above and beyond to exceed our gu... read more
The property was disgusting, Filthy, dirty, and smelly. We looked at 10 rooms, one worse than the other missing TVs, beds soiled, bugs missing or broken couches. This was a nightmare hotel. At one point one of the rooms we checked out had literally water pouring into the first floor bedroom soaking the mattress on the bed . I kid you not. This was the worst hotel I'd ever. Do not recommend this to anyone. I was there for a few hours before I checked out and demanded a refund. Travelocity was good enough to give me one and we... read more
Business response:
Dear Denise, We sincerely apologize for the condition of the rooms you encountered during your visit. Your experience does not reflect the standards we strive to maintain, and we deeply regret the inconvenience caused. Please know that your concerns have been taken seriously and are being addressed with our maintenance and housekeeping teams to improve our facilities. We appreciate your honesty, as it helps us work toward better guest experiences. We hope you find accommodations that fully meet your expectations in the futur... read more
Every room had cockroaches and broken furniture and damaged pipes. Horrible stay. Please don’t stay here.
Business response:
Dear Guest, We apologize that your stay did not meet expectations. The condition of the room you described fell far short of what should be provided. Situations involving poor upkeep are taken seriously, and our team will be made aware of the necessary steps to take. We value feedback that helps us correct these concerns and are committed to ensuring future guests have a far better experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Manageme... read more
Roaches roaches roaches
Business response:
Dear Guest, We’re truly sorry you had this experience. A situation involving pests is deeply concerning, and we understand how unsettling that must have been. Please know that we’re addressing this matter with our team to ensure immediate action is taken. Every guest deserves a clean and comfortable environment, and what you encountered is far from the standards we aim to provide. Thank you again for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a r... read more
It was horrible, smelly stained rugs stunk, kitchen smelled, people fighting and kicking the wall
Business response:
Dear Guest,We're truly sorry that your stay was disrupted by the condition of the property and the behavior of others around you. The issues you described are far from the environment we aim to provide, and we understand how uncomfortable this must have been. Your feedback will be shared with our team so that steps can be taken to improve cleanliness and ensure a more respectful atmosphere for our guests. We appreciate the opportunity to host you. We hope to have the chance to welcome you back so we can provide you with the ... read more
0 Very dirty and never come back again.
Business response:
Dear Guest,We're sorry to hear that your experience was so disappointing. Cleanliness is our top priority, and we deeply regret that we didn't meet those expectations during your stay. Your feedback will be shared with our team to address the concerns you've raised. We appreciate your input, as it helps us improve for future guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Extended Stay dissatisfaction My visit was to go to Epic. I was disappointed with the condition of the room. It smelled clean at first, but after a few hours, it smelled like a wet dog. The mattress was very uncomfortable, you can feel the springs, also every movement the bed would screech. There was water damage to the bathroom wall next to the toilet and i killed a roach in the tub. There was balls of dog hair in the sleeper sofa and dog hair along the edges of the wall.
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that the condition of both the room and the bathroom did not meet your expectations. A fresh, well-maintained environment is essential, and we regret that your experience fell short in this regard. We value your observations, as they help us focus on areas needing attention. We appreciate you taking the time to share this and hope for another chance to provide a better visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.