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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the worst property I have ever stayed at. The rooms are filthy, the carpets are disgusting, there is overflowing garbage in the halls, everything smells like smoke and urine. The bed on the pull out couch, looks like someone was murdered there. There are no kitchen supplies in the room, you have to go to the front desk for pots and utensils and when you go, they are out of everything. The “breakfast” is stale muffins, nutri grain bars, oatmeal packs and coffee. This is by far the grungiest place I have ever stayed. I... read more
Business response:
Dear Erica,We sincerely apologize that your experience did not meet expectations. A clean and comfortable environment is what every guest deserves, and it’s concerning to know that this was not reflected during your stay. The issues you mentioned, from room cleanliness to limited amenities, are not the standard we aim to uphold. Feedback like yours is invaluable in helping us address these concerns with our team. We appreciate you sharing your experience and will use it to make necessary improvements. Please accept our apolo... read more
I check in and checked right out! After reviewing what I saw and smelled omg what a nightmare
Business response:
Dear Guest,We're sorry that your experience was not what you expected. Providing a welcoming and well-maintained environment is important, and it's disappointing to know this was not your impression. Your feedback is valuable, and we will continue working to improve the overall guest experience. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
The Manager was exceptionally great!
Business response:
Dear Patricia,We appreciate your kind words about the manager and regret that the rest of your stay did not meet expectations. It’s disappointing that your experience was not as comfortable as it should have been. Guest satisfaction is important to us, and your feedback will be shared with the team to ensure improvements are made. Thank you for sharing your thoughts. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
DO NOT STAY HERE.. This hotel was so bad had to get a refund and ran out of there. The floor was so nasty with trash everywhere, the carpet was stained. The air smelled like everyone was smoking. The room looked like he has never been cleaned. The dish washer was yellow and about to mold in the inside. There was mold on the windows. There was a missing lightbulb in the lights. The dresser was missing a drawer so bad that my toddler tried to touch it about cut his hand on the on the wood. When walking back to the elevator, th... read more
Business response:
Dear Kayla,We sincerely apologize that your experience was so disappointing. A clean and well-maintained environment is essential, and it's concerning to know that this was not what you encountered. The details you've shared, from cleanliness concerns to safety observations, are not the standards we aim to uphold. Your feedback is important, and we will ensure these matters are addressed. Thank you for bringing them to our attention. We truly hope this unfortunate situation will not prevent you from staying with us again. We... read more
I am sorry but the place was so nasty stink smell like dogs carpet in the room smell bad the ac was smelling like mold horrible the front desk girl was soo nice I ask her how was the neighborhood she was honest but pic dnt look like the room I am sorry but never again
Business response:
Dear Catherine, Please accept our sincere apologies for not delivering an immaculate and pleasant environment during your stay. We work hard to provide the best and cleanest accommodations for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. However, we regret falling short in your instance. We will review your concerns again to ensure this is not repeated. That said, we do appreciate your kind words abo... read more
I will definitely never go back to that hotel. It has a bad, unpleasant smell, the rooms are in poor condition, the hallways smell a lot like cigarettes and the carpets are very dirty. They never cleaned them during the time I was there. This hotel does not deserve a star.
Business response:
Dear Guest,We sincerely apologize for the issues you encountered during your stay. It’s disappointing that the conditions of the room, hallways, and overall cleanliness did not meet your expectations. We strive to maintain a welcoming and comfortable environment and regret we missed the mark during your visit. Our team is actively working to address these issues and enhance the condition of our property. We value your feedback and are committed to improving to provide a better experience. We truly hope this unfortunate situa... read more
Very dirty The rooms were not cleaned--and I don't mean "not spotless" but toilet scummy with rings, mold in the tub, roaches crawling on the floor, streaks and dirt ground into the walls, stale smell in the room. It's not a bad neighborhood and not the cheapest hotel in the area, so I have no idea what that place is doing or why they let it get that bad. They did provide a refund to let us leave.
Business response:
Dear Enrica,We sincerely apologize for the cleanliness issue in your room. It's concerning to learn about the lack of proper cleaning, including bathroom maintenance, unsanitary conditions, and an overall uncomfortable atmosphere. While we're glad a refund was provided, this situation does not align with the level of comfort and care we aim to offer. We will share your comments with our housekeeping team to ensure necessary improvements are made. Thank you for bringing this to our attention. We hope to have another opportuni... read more
Place is FULL GHETTO, hallways dirty, homeless sleeping on any corner inside, no safe outside, burglars anywhere, loud music/fights and so much noise (specially at late night). The room has SO MANY ROACHES and dirty, furnishings and toilet seat broken, have mold in one corner of bathroom. At the check-in time there's nobody on counter. There's no breakfast there as posted on ad, just have muffin and nutri bar, nothing else. Sometimes habe coffee, sometimes not, and most of times are not on time are. With the good location th... read more
Business response:
Dear Jose,We sincerely apologize for the challenges you encountered during your stay. A well-maintained and comfortable environment is a priority, and we are disappointed to learn of the concerns you faced. Cleanliness, security, and prompt service are essential, and we will ensure that these matters are addressed with the appropriate teams. Additionally, we will review the accuracy of advertised amenities to prevent any misunderstandings. Guest feedback is invaluable, and we appreciate the opportunity to improve. We would l... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.