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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this hotel due to its location for Orlando Studios. However I misread the quality rating of this hotel. This was the worst hotel I’ve ever stayed in. Immediately I arrived and was not greeted I was asked “Did you guys book a room here?” As if I was just walking into random hotel with my family and luggage. The room assigned to me was in poor condition. The light bulbs were out, dirty beds, and worst of all this: “since you will only be staying with us for three nights your room won’t require room service”. The cherr... read more
Business response:
Eric, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us the opportunity to make it up to you on your next visit. Sincerely, Hotel Management.
Absolutely nothing Roach roach roach ohhhhh n more roaches Went to go jump on the bed n got attacked by ROACHES
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
A fuir ! Pas de nettoyage de chambre avant 8 jours ! Sauf paiement supplémentaire. Matelas très mauvais état, chambre sale et mauvaise odeurs. Il faut amener ses serviettes à la réception pour les échanger. Petit déjeuner nul, pendant 2 jours pas de jus d’orange, de cornflakes, pas de pain...... Je ne comprends as que vous ayez un hôtel de la sorte à proposer
Business response:
Serge, thank you for being our guest. We are sorry you were unhappy with our hotel policy and for the cleanliness issues you encountered. We have asked our housekeeping team to be more diligent going forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, we are reviewing this situation with our staff to ensure these breakfast items are... read more
This hotel was so filthy. Do not stay here! The room smelled like it had never been cleaned. There were holes on the curtains, the carpet was moist, one of the beds was missing a comforter. I asked the front desk for one and they told me that they didn't have any clean ones. I asked again the next day and they said they just didn't have any. The bathroom faucet drips all day and night. The breakfast had very little options and when it ran out, no one comes to restock. Most workers have an attitude. Worst hotel I've ever stay... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Upon arrival we waited at an empty front desk for around 10 minutes. We finally got our “non smoking” room that smelled like an ashtray. Our room was changed but the new room wasn’t that much better. The carpets were filthy, the bathroom smelled like it hadn’t been cleaned. The room had a kitchen with no utensils, plates, pots. We asked the front desk and were told that some would be put in the dishwasher. This property is not mainted very well, and it is understaffed as the check in person was also playing the role of house... read more
Business response:
Thank you for choosing to stay at our hotel on your visit to our area. We are sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We appreciate you taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
I requested a non-smoking room, and the room smelled like cigarette smoke. The "clean" towels were covered in someone else's makeup. There was a spider in the bathroom. The room looked run-down and dirty as a whole.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and regret your stay was not a pleasant one. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Wouldn't recommend to my enemy! I did not sleep here checked in and cut the lights on roaches was on the countertop. Room 213! Also a trash can was in the lobby area center floor collecting water coming from the ceiling while a person was showering while i was waiting for a refund due. I immediately left and asked for a refund...
Business response:
Tinisha, thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The front desk staff were very nice and tried their best to accommodate us. However, the moment we stepped into the elevators it smelled like smoke/cigarettes. Although it was listed as a non-smoking facility, once we walked into the room the overwhelming smell of smoke/cigarettes was very nausiatting and some pillow cases were dirty. The price was reasonable, but I will never stay there again.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.