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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room smelled like ramen noodles, smelled like cigarettes. Do not book this hotel!!!! The pictures used are not of that hotel! The carpet is disgusting as well.
Booked a one bed studio, but was put in a two bed- no sofa room. Working nights means sleeping days, and in spite of zero housekeeping, someone was in my room a lot of the time. First it was someone to check my window, then it was to apply pesticides, then it was because they didnt finish the roach control the day before. "Breakfast on the go" was literally a choice between a bagel or toast. That's the only two choices. Opting to cook in my room on the duel hotplate they call a stove, I asked for a fork, knife, spoon, and a ... read more
Business response:
Grace, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Mal olor desde que entras al lobby. Las alfombras sucias y no te limpian el cuarto a menos que te quedes más de 7 días.
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal... read more
El Hotel muy sucio y muy poco servicio al cliente, el desayuno pobre
Business response:
Lidice, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay and are also sorry you did not experience our staff at their best. We have followed up with the appropriate team to make sure we do not disappoint you in the future. We also regret your disappointment with the breakfast offerings. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
I wouldn’t go back. Overall I wouldn’t recommend them to any one. Was worth the money spent.
Business response:
Lashan, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The staff was friendly. However this place is very outdated. The room we had was on the first floor and it smelled mildewy. It felt damp inside and the AC did not help. The carpet was stained. The floor in the bathroom inside and outside the shower was stained. The sink was stained. It needs to be updated. The floor was lifting because the shower curtain is too short and the water splashes everywhere. There was ample parking. The free breakfast is not good.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.