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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What I like about this property is, it was convenient to all attractions. What I didn't like was I was forty five minutes early and was charge a early check in fee. Then I was given a key card to a occupied room. The desk clerk question whether we were correct in what we observed. Then there were no washcloths in the room.
Business response:
Thank you for posting your feedback regarding your recent stay at our hotel. Although you liked our location, we're sorry that we fell short in our service levels and our staff's reception to your requests. We have shared these concerns with our team so we can make immediate changes to keep this from happening again. Thank you again for your sincere feedback - it really helps us to improve our service. We hope you give us a chance to redeem ourselves on your next visit to the area. Sincerely, Hotel Management
The hotel was old and run down. My room was dirty when I checked in. The breakfast was only bread and oatmeal and ran out before time was up. I asked for more items to be brought out and was told they were for the next day. The shower leaked loudly all night. We did it have maid service during our stay. I will never stay there again.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal... read more
Business response:
James, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was gross. Dirty. Smells. It looked liked a transient hotel. Which apparently is what it is.
Business response:
We sincerely apologize for the odor and cleanliness issues. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Is the worse hotel I’ve stayed. Dirtiest and old installations in all areas. Need to close for serious work. Not a place to stay
Business response:
Thank you for staying with us and for taking the time to post a review. We apologize for the difficulties you encountered while you were here. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Never again Tub was stopped up, no plates, cups, or silverware in room. Barking dogs, hallway smelled like a wet dog.
Business response:
Cassandra, thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Douglas, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.