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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinkende Zimmer (Rauch bzw.Orientalische Gewürze Im zweiten Zimmer) ! Laute Klimaanlage, schlecht funktionierende Tür Schlösser, Frühstück erinnert an ein Astronauten Futterhaus und kann als ungenießbar bezeichnet werden! Kleinigkeiten lassen wir mal außer Acht! .....
Business response:
We are sorry for the disappointing stay you had at our hotel and apologize for the housekeeping and maintenance issues you encountered. We have taken note of your feedback and have shared it with the appropriate team so that we can improve our service and facilities going forward. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincere... read more
Rooms unclean The rooms were unclean. Staff was not helpful. The lobby smells of marijuana. When we requested to clean our room on 2nd day, they said we have to pay extra.
Business response:
Thank you for the feedback. We are sorry that our staff was not attentive to your needs and regret the inconvenience it caused. We will investigate what went wrong in your instance and will remind our team to be more diligent. We also apologize for not meeting your expectations with the cleanliness issue you encountered in your room. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. Thank you again. We hope to have the chance to make it up to you on a future visit. Sincerely... read more
I was charged twice for my room and when I brought it to their attention they said they would email me a confirmation that my money would be refunded and it has not been sent or refunded
The most things that I like is the room and bathroom are clean, huge free parking area.
Business response:
Thank you for being our guest. Although you liked your clean accommodations as well as our parking facility, we are sorry for any inconvenience you had. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
There were fleas in the room. Shower wouldn’t turn off all the way and ran through the night.
Business response:
Ryan, we apologize for the issues you had in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams step up their fame and be more diligent with their duties going forward. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Room had roaches all over the bedtime table, front desk was nice about it and changed us to a new room. Unfortunately new rooms A/C wasn't too cold and on final night i once again saw a roach in room. Can't say ill ever stay at this particular hotel ever again.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. We have shared your feedback with the housekeeping and maintenance teams, and we have taken actions to ensure that we do not repeat these problems going forward. Also, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.