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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to admit was a last minute booking. But last night/morning saw roaches on the bed and coming out of the air conditioning unit. Staff was friendly and helpful- would not refund money however. They did gave us a voucher to stay one night free at same or another location- But I am doubtful I would be staying at any of their hotels again. It was disgusting.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
The worse ever.
Business response:
Jose, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
On and off water. We both had the water stop when showering and when the water ran it kept losing pressure. The room was supposed to be a smoke free room .... smoke from pot and cigarettes wafted through the vents, we had to leave the bathroom fan on all night which also kept the light on. Between the light, noise of the fan, A/C and refrigerator we did not get much sleep and we still could smell the smoke.
Business response:
Nelly, on behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us anot... read more
The room that I reserved and paid for in advance was not available when we checked in. So 2 adults and 2 teenagers had to stay in a room with one queen bed!! I was informed we could go somewhere else if this would not work. I asked to speak with a manager but was told there will not be one on location until Tuesday (it was Saturday). It was midnight and we were exhausted so we made it work. I requested 2 roll-a-way beds and was told they only had one. One of my kids had to sleep on the sitting chair by the bed! After arrival... read more
Business response:
Lindsey, thank you for your comments. We are sorry for the reservation issue you encountered and regret the issues you had in the room assigned to you. We understand your frustration and apologize for the inconvenience. Be assured, we have taken note of your comments and have shared it with the appropriate team to be more diligent in their efforts going forward so that it is not repeated in the future. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. ... read more
Zimmer stinken nach orientalischen Gewürzen, Frühstück ungenießbar.....
Business response:
Thank you for reviewing your stay. We are sorry for the odor you had in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.