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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It looks like that never ever was clean. And the stuff was very very rude.
Business response:
Benedito, thank you for being our guest. We are sorry for the cleanliness issue you encountered and that you found our staff to be rude. Please know we provide thorough training for all associates, and we will redouble our efforts. Also, your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
Property is ok, room was clean. The description says it has kitchen but they don't have any glasses, dinnerware, mugs or plates. When I went to the front desk they told me you had to ask for what you need. Anyway, we asked for two mugs, and basic dinnerware. They gave us the mugs but for dinnerware they say they didn't have any that were clean and they had to be washed. About half an hour later they showed up with plastic spoon, forks and knives because the others were dirty. The other issue we had is that you could hear the... read more
Business response:
Thank you for being our guest. Although you liked our location, we are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback will be shared with the concerned team to improve our future guests’ experiences. Also, we wish we had the opportunity to address the noise problem you experienced while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincere... read more
Mediocre attitudes and services The place at first seemed nice. The front desk lady was great! The lady doing breakfast was in a mood the whole week, and she just seemed like she didn't care. She didn't refill stuff or keep up, or keep to any kind of hours. The air conditioner in our room worked, but it def needed help. Overall I may stay there again, but I'll look elsewhere for sure.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the maintenance and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
I am very disappointed. Based on the pictures it appeared more updated than it really was. It was dirty, I had to kill several roaches in my room. The stairwells reader of cigarette smoke. The staff was slow and in helpful. Simple amenities that we expect in hotels like a hair dryer were absent. And the breakfast was horrible. Frozen waffles that you toast or bread you toast yourself is not really what I expected. Overall I feel that I want my money back. I will never stay any this place again.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. We are passionate about providing our guests with the freshest facilities possible, so we will look into where we went wrong. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Warning!!! ⚠️ Absolutely Horrible! Dirty clothes found under the bed from last guests. Roach in Sink. Bugs in Bed!! Do NOT stay here!!
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Great location, inexpensive and that’s it. But I think you get less than what you pay for. We arrived closed to midnight. There was a line at check in. Only two staff and was cleaning rooms to accommodate arrivals. Property is poorly maintained. Unit had humid smell and there was constant water sipping through laminate floor suggesting a leak (first floor unit). Complementary breakfast was lame. Breakfast area was not actively monitored by staff. Tables dirty. Now you know. You can weigh pros and cons
Business response:
We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manageme... read more
Roaches everywhere (Infested) They Do not clean rooms at all if not staying more than 7-8 days..unless you pay additional...Was uncomfortable eating breakfast there...They are lots of animals staying here with guests cats. Big n small dogs...To many options choose another hotel!
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We could also like to inform you that to respect the privacy of our guests staying for long periods of time, our ... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.