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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast sucks! Bagel and toast bread only, offer cereal without milk. The front desk said run out and delivery comes in 2 days.
Business response:
Marla, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Nice receptionist. Hair in the bathtub drain. Empty shampoo bottle. Hot water not filled at breakfast buffet. Poor attention to detail.
Business response:
We appreciate you taking the time to post your review, as we truly value our guest's comments & opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way. Sincerely, Hotel Management
I have recently had heart surgery and have to stay away from any ingection,i checked in to my room and i didnt smell too clean but it was too late and i was tired so i went to bed all night i han sinus problems and it was hard to sleep,i finally got to sleep about 4am after waking up that morning i was getting dressed and just happen to look at the pillow and noticed it had black mold on it and i had slept on that pillow allnight
Business response:
Terrance, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
Trisha, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
A roach and a lot of odors I booked this hotel because of the proximity to universal studios. When I first entered the lobby I knew something was wrong. It smelled like a horse barn or zoo. Check-in was fast. I got on the elevator and still could not get away from the awful stench. The floor of the elevator had old gun on it. The elevator doors were scratched up pretty bad. Our room was on the 3rd floor. The carpet was filthy in the hallway. Inside the room the fridge was rusty, the stove was rusty, the iron was broken and m... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you... read more
No smiles here Not happy when you wake up at 5am because people very noisy in the hallway and the upstairs bedroom seem they had a basketball game going on since 5 am
Business response:
Christopher, thank you for evaluating your experience online. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Free breakfast is a joke, there at opening and they were out of milk for cereal, creamer for coffee, orange juice, had no fruit. Basically, toast or bagels only only apple jelly, no jams, butter, cc. The rooms were not very clean. Had no soap, shampoo, conditioner, etc. out of towels. We were there for less than 12 hours just needed to sleep at night, shower, and have breakfast! None of that happened! Disappointed 😔
Business response:
Grace, thank you for your review. We apologize for the not meeting your expectations with our grab-and-go breakfast and that you were disappointed with the in-room amenities. Please be assured that we will share your feedback with our Brand Leaders so they can use it while planning any changes to our breakfast offerings. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as toiletries. However, these items are available and compli... read more
felt like we stayed at a stranded hotel stayed for two nights. we asked for fresh towels to front desk and they told us that we needed to bring the used ones, and that they didn't have any clean ones anyways. we were coming back from water parks so we have to reused the three we had. outsite garbage cans full for two days, hallways dirty, no toile treats.
Business response:
Elvin, thank you for your review. Please accept our apologies for the service and cleanliness issues you experienced during your stay with us. We have shared your feedback with the respective teams, and we’re taking immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Very disappointed. CONS 1. I booked over a month ago and they didn't have the room available that I paid for. I got a lower class room, when I asked for a manager to get with me on this, the manager was never available. I repeatedly asked for days and still no callback as was promised. 2. The first room they gave me had a dog bone on the floor, smelled horrible and a dirty bathroom. 3. I was given another room. This room was "acceptable" though still a lower class room. The room floors were dirty, nothing worse than walking ... read more
Business response:
Anthony, thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we’re reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.