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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel stinks, rooms smell like gym locker rooms, people smoking in rooms can be smelt in hallway. Dirty counters, mirrors, toilets. Gross all around. Do not recommend at all.
Business response:
Thank you for taking the time to review our hotel. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We will address this matter with our Housekeeping team in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Good location. Good location but not the most comfortable beds. Shower would not stop running and the breakfast area was not stocked very well. One staff member didn’t look to happy to be there, if you don’t like your job then work somewhere else. That’s the last thing a hotel guest wants to see is an unhappy employee.
Business response:
Kurtis, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The room smelled horrible and what breakfast doesn't serve eggs or bacon.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Location is good, however hotel condition is subpar.
Business response:
Krissy, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
I Would Not Recommend this Hotel to Anyone My first impression of the hotel was a woman smoking in front of the lobby with tattoos.The check in staff (a young lady) was very unfriendly and never smiled the entire time we checked in. The elevator was out of order and we had to climb 3 flights of stairs to get to our room on the third floor with luggage. The front desk staff person never told us the elevator was out of order and she never apologized for it being out of service. The room was dirty and the appliances (oven, refr... read more
Business response:
Ken, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Arrived in room at 10 P.M. and it was extremely hot in room as A/C was turned off and it was 92 that day in Orlando. I could not sleep as it took forever for the room to cool down. There were dirty sheets on floor of room that had been forgotten by maid. We only had 3 smallish bath towels and 3 wash cloths even though they knew we had 4 people in room ( no hand towels at all) The hair dryer did not work and I did not bring one from home. Although we did not need dishes or utensils etc, it would have been nice to at least hav... read more
Business response:
Cathy, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in t... read more
Not we'll kept. Rooms need improvements.
Business response:
Thank you for evaluating your stay. We are sorry you were not satisfied with our guest rooms. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Horrible Mold growing around shower knob, hairs on shower walls, eyelashes on one shower wall, broken toilet seat, shower head wasn’t screwed in all the way so it sprayed water everywhere (I had to take it off and put it back on to fix it, and a burning smell would come out of the bathroom air vents if on for a while. The hotel gave us two free nights at any location, but it was still gross. Oh and their “breakfast” is literally ALL BREAD. Good luck if you’re gluten free cause all you can eat is their yogurt and oatmeal. The... read more
Business response:
Arilyn, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.