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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blah Bandaid in bed. Front desk no help. Homeless people living in parking lot.
Business response:
Elizabeth, thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, General Manager
bad experience .. worst experience ever this hotel still my money !! noise from the other room is an horror they cant do nothing, foun the cucaroches in the bathroom, i go to walgreens to find some clean detergent to clean the bathroom, and the cleanliness horrible.. i call hotels.com to do the checkout same day i did the checkin. the hotel and hotel.com determinate give my money back of the 3 nights. and then they just reimburst 2 night at the credit card. and said they gone keep the other money they dont want give me back.... read more
Business response:
Elizabeth, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Critters Roaches!
Business response:
Vickie, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We deeply regret the inconvenience caused, and please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, General Manager
Hotel improvements No good experience with the room hopping they make an improvement with the room and breakfasts
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Eeeww! The rooms were just nasty. The A/C wasn't working correctly and that made it even more disgusting. The night shift people were great, but the day shift people were horrible! Will never stay here again!
Business response:
Liz, thank you for your feedback. Please accept my apology for the unpleasant experience you had while staying with us. This is not the type of service we strive for, so I will personally follow up on your feedback with my team to ensure no future guests experience the same. I regret the inconvenience you had and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
The room was not clean, it had a food smell The iron was old and not working, which burned my new shirt
Business response:
Natasha, we are so sorry for the difficulties you experienced while staying with us. We truly apologize for the issues you described. Your feedback has been shared with our housekeeping and maintenance teams in order to prevent such mistakes in the future. We do thank you for your feedback and hope you will give us another chance when you return to the area. Sincerely, General Manager
The recepcionista is bad. No good attention.
Business response:
Pablo, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the standards you expect from our brand every single stay. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Worst administration ever We booked two rooms with double beds, arrived at 12am and only had one room with a king bed, the receptionist only limited to give us the number of Travelocity, two hours later they gave me a room and the room was already occupied with another guess inside , After multiple calls miraculously appeared the other room, but it was already 2am. I will never use Extended Stay America never ever again anywhere. We were three adults and four children and we went to bed at 2:30 am, the next day the manager ... read more
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff members, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. ... read more
Ok hotel Shower did not work and the room had an unpleasant odor. Hotel staff was pleasant and breakfast was nice.
Business response:
Krissie, we sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We have shared your comments with the respective teams so that they will be more diligent in their efforts. On a brighter note, we are glad you liked our associates and the grab-and-go breakfast offerings. We hope you will return so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.