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Extended Stay America - Orlando Theme Parks - Vineland Rd.
- Hotels
- Orlando, FL
About this business
Location details
5610 Vineland Rd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok if you are just going to shower and sleep there It was just OK. The location is excellent, very close to Universal Studios. The staff is super nice. No complaints here. The room and bathroom large. The big protists the condition of the rooms. The carpet was either wet or damp, smelled like cigarette, no kitchen utensils at all . Why do they have a kitchen then?. The laminate floor was sticky, maybe is the cleaner they use and the corridors smelled like old fruits, the air freshener they use smells terrible. It made me que... read more
Business response:
Norma, thank you for choosing our hotel. We are pleased you liked our location close to many places and that you appreciated our associates. However, we are sorry for the odor you encountered in your room and hallways. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We would also like to share that the kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon ... read more
Staff at the front desk were very accommodating. The toilet was very dirty and there were roaches in the room.
Business response:
Thank you for your comments. We are pleased you liked the service delivered by our front desk associate, but we are sorry for the cleanliness issue you encountered in the toilet and regret the roaches you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
The location of this property is perfect for visiting Universal Studios. I also felt like the area was safe. My first night there I killed two roaches in the kitchen area, an ant in the bed and saw a worm on the floor. I definitely felt uneasy about leaving any bags open or on the floor. I was never able to sleep well because I felt like I might wake up to something crawling on me.
Business response:
Thank you for being our guest. We are glad you loved our convenient location close to Universal Studios and had an overall satisfactory stay. However, we are sorry for the insects in your room and regret the inconvenience it caused. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. Thank you again, and we hope to have a second chance to serve you better in the future. Sincerely, Hotel Management
Phone not working Poor housekeeping Staff very attentive
Business response:
Margarita, thank you for your review. We are sorry for the issues you encountered in your suite and regret the inconvenience it caused. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Our room smelled like smoke. The attendant Miguel was great and gave us a different room. But, second room smelled weird too. Can't say exactly what it was but it wasn't pleasant. However, customer service was excellent.
Business response:
Thank you for being our guest. Although you liked the service provided by Miguel, we are sorry for the odor issues you experienced in both of your rooms. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suites to remove the smell. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
It was good It was a good stay, the concierge was very nice and definitely helpful. She gave us all muffins even though breakfast was already over, which is great as we are a family of six. We thank you for you hospitality!! The pool wasnt the greatest but the stay was overall satisfying.
Business response:
Letty, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Vineland Rd.
How is Extended Stay America - Orlando Theme Parks - Vineland Rd. rated?
Extended Stay America - Orlando Theme Parks - Vineland Rd. has a 4.4 star rating with 1,690 reviews.
When is Extended Stay America - Orlando Theme Parks - Vineland Rd. open?
Extended Stay America - Orlando Theme Parks - Vineland Rd. is open now. It will close tomorrow at 12:00 a.m.