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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a police crime sceen sticker on the room next door to me. Facilities were not clean. Property was not well kept.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Hotel going thru some renovations. Hotel is a mess. Checked into an Extended stsyvthat advertises full kitchen right down to plates, utensils and pots and pans. Checked in late first night. After 10 pm. Went to bed exhausted. Got up for their idea of breakfast. Coffee and muffins. No one even to be found at the front desk until noon then line out the door. Came back after lunch and again no one at front desk. Gave up. No one answered call from room. When I was finally able to find someone they only inferred to adjust my bill... read more
Business response:
Brian, thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit... read more
I am requesting a refund. The hotel was NOTHING like it was reviewed and rated on the website. It was dirty and I didn’t even stay. Holes in the wall in the hallway, dirty stained carpet, no batteries in my remote and the hotel was out of batteries. Pizza on the floor in the stair hallway and lighting fixtures in a box in the hallway left by the maintenance. Very very disappointed
Business response:
Stephanie, thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much improved experience the next time your travels bring you this way. Sincerely, Hotel Management
There were bugs in our room, it was very dirty and a cigarette was embedded in to the phone. When I said something up front when immediately we checked out he said I’m sorry, the maid comes once a week. It was disgusting and extremely hard on me since I told the guy up front my AC broke in my house and I had just had major surgery. That hotel room put me at risk for infection. NASTY!
Business response:
Angela, thanks for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Insects in the room Trash was not empty walk in to a room with a full trash can, smell bad. Bathroom sick clogged and dirty, half use bar soap from previous guest. A/C not working properly and extremely noisy. Second night was the worst, found coucarouch in the bathroom and by the refrigerator. My sister and I have insect bites and we staid in the same hotel different rooms, looks like bed bugs bites. Hotel from the outside is beautiful and in a good location but inside is a different story. Per front desk staff they provide... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Filthy, noisy, smelly. Don't stay here!! As soon as I arrived, I knew there was a big problem. While the place resembled the photos on hotels.com, everything was filthy and smelly. Also, it was very noisy and the walls and floors seemed paper thin. Because it was late, I decided to stay that night, but I called Hotels.com to cancel the rest of my week long stay and rebook me at another Palm Springs hotel. Do not stay at this place. BAD NEWS!!
Business response:
Thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and that compromised your stay. Please be assured your concerns have been communicated to our housekeeping team to be more diligent with their work so that our future guests never experience this issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Needs major improvement with house keeping. Hallways are dirty, appears like it hasn’t been vacuumed for a few days.
Business response:
We appreciate you taking the time to post a review. You deserved a clean and stress-free stay, and we are sorry for the cleanliness issues you experienced. Please be assured your feedback has been discussed with the housekeeping team to be more attentive with their work so that our future guests never experience this problem. Thank you for your comments, and we hope you will consider giving us an opportunity to serve you better in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.