This profile has been claimed by the business owner or representative.
Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Service, Weird Environment The Extended Stay is a 5-7 minute drive to any place on the Palm Springs strip. The room was decent, the bed was like sleeping on plywood, the water pressure was weird. The bathroom sink would shot out at random times. The shower had no pressure and the showerhead was directed towards the wall, I couldn't redirect it without breaking it. The Extended Stay had random people staying there, construction workers, people with no home, families, people with small dogs, some weird people that just h... read more
Business response:
Nicholas, thank you for your review. Although you liked our convenient location, we apologize for the issues you encountered in your suite. Your feedback regarding the bed and water pressure will be shared with the appropriate team so that steps can be taken to improve our future guest experience. Also, we regret any inconvenience you had with other people on the property. We appreciate your business and hope you will return so we can make it up to you. Sincerely, Hotel Management
It is close to restaurants and small shops. Hotel is a bit outdated. One of our rooms didn't have towels, we had to go get them at front Desk. There's a lot of questionable people outside, specially in the evenings.
Business response:
Thank you for being our guest. We are pleased to know you liked our location, but we are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We appreciate your business and hope to see you again in the future. Sincerely, Hotel Management
"Lived in" Feel, Smell and appearance. Furniture worn. Floors felt grungy. Water didn't drain well in Bathroom so we used the kitchen sink. Shower head not good and low pressure. Walls thin. Can hear conversations distinctly word for word. Fan in bathroom too noisy. Should have a separate switch from the light. No breakfast due to COVID is a poor excuse. Many hotels we have been to offer at least coffee/tea, a piece of fruit, packaged granola and/or snack bar per guest/day.
Business response:
Thank you for choosing us and for taking the time to post a review. We are sorry for the disappointing experience you had and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problems are fixed. We appreciate your feedback and hope to have the chance to welcome you back in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,552 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.