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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked the location and the bed. Did not like cigarette burns in bathroom and trash can was full under sink.
Great staff and clean room. Love staying at this hotel.
Business response:
Thank you for choosing Extended Stay America again. We love knowing you continue to enjoy our courteous service, along with our comfortable accommodations. We greatly appreciate your business and cannot wait to welcome you back soon. Sincerely, Hotel Management
Need new pillows . throw my own trash ice machine
Business response:
Maria, thank you for sparing some time to share your concerns. We are sorry for not meeting your expectations for a pleasant. We regret your disappointment with the pillows and our hotel not having an ice machine. We hope you will reselect us on your next trip. Sincerely, Hotel Management
The shower in my room had a damaged floor which if you are not carefuñ you can cut yourself.
Business response:
We appreciate you selecting our hotel. We apologize for the maintenance issue in your suite and regret any inconvenience you had. We will discuss this with our maintenance team for their review and action. We hope to serve you again in the near future. Sincerely, Hotel Management
This place does not look like the photos at all! The smell throughout the place is horrible and the room was clean yeah BUT ABSOLUTELY GROSS. There was on light and it was small, the curtains had holes in them and so in the morning when the light shines through them you saw them all. The show was cracked in the bottom so when you step into you sink a little. The water also would not get hot no matter how long you ran it for. I’m so glad to is was only one night but so upset we paid the amount we did because it was not worth ... read more
Business response:
Thank you for your review of our hotel. We apologize you encountered so many difficulties during your visit. We are working with our housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen again. Please reconsider staying at our hotel as we are confident you will have a much better experience next time. Sincerely, Hotel Management
Hotel looks beautiful from outside .. but cleanliness was not good. Bathroom sink had blackish mold and the kitchen was empty.
Business response:
Thank you for your candid feedback. Although you were overall satisfied with your stay, we are sorry for the issues you had in your room. Your comments have been shared with the housekeeping team to ensure your experience is not repeated. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We will remind our front desk to communicate this clearly going forward. We regret the inconvenience caused and would love another opportunity to make sure your next visit is perfect. Sinc... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,633 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.