Extended Stay America - Palm Springs - Airport

Business response:

It's great to hear you enjoyed your clean and spacious suite! Our housekeeping and engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. On behalf of everyone here, we invite you to visit us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We agree there are areas within the hotel which are beginning to show their age. Your feedback has been shared with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America while you were here for a concert goer. We are thrilled to know you were impressed with our associates and that you had a wonderful time with us. It was our pleasure to have you as our guest and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Amanda, thank you for your comments regarding your stay at Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team to recognize them for a job well done. Thanks again, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Melanie, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Chris, thank you for staying at our hotel and for posting your experience. We were pleased to read you enjoyed your overall stay with us. However, we apologize for the issues you experienced. We will certainly share your observations with the appropriate individuals and apply corrective actions. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management