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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please do not stay in this hotel. They are roaches in the bathroom. The bed is uncomfortable to ppl sleep. This is the worst place ever. Old carpet and the bathroom has craps the place smell like wet dog piss. I do not recommend this place. The manager is not good. Ope the room door when people are sleeping . The manager is rude and management are baaadd. I do not recommend this place.
Business response:
Dear Thimy,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Extremely outdated and rundown facility. Broken cabinets in room, old and extremely loud appliances running all night long. Filthy pool which was even closed down at one point. Only a few nice and customer service oriented employees, Andre and Mina the maid. Both the General Manger and Assistant Manger were rude and unapologetic about ANYTHING! This was my first and last time at an Extended Stay Facility. And it was very disappointing! Stay elsewhere.
Business response:
Thank you for your feedback and response. Someone from our corporate team will be in touch.
Business response:
Thank you for your response. I would love to hear more about your issues during your stay. Please feel free to email the hotel for further assistance.
There was hair in the sink, the elevator is too small, and I was not told nor notified that staying in " this area can expose you to lead from brass valves and fixtures". I noticed the sign when I checked out.
Business response:
Dear Jose, Thank you for sharing your feedback. We apologize for the problems you experienced during your stay with us. This is not the level of service we aim to provide, and we are genuinely sorry for any inconvenience and discomfort you may have felt. Your feedback is important to us, and we will work with our team to address these issues and make improvements. Thank you for bringing this to our attention. We appreciate your business and hope to welcome you back in the future.Sincerely,Hotel Management
I was very disappointed, my room smelled like a dead skunk was coming from the vents. I drove in from a distance and just wanted to go to sleep I didn’t have any energy to go back downstairs to change my room out.
Business response:
Dear Nakema, Thank you for sharing feedback about your recent stay. Ensuring our rooms meet the highest standards of cleanliness and comfort is a top priority for us. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We would love another opportunity to ensure your next stay with us is exceptional.Sincerely,Hotel Management
Business response:
Thank you very much for your feedback and response. I apologize the stay was not up to your expectations, and all feedback is always welcome and appreciated. I hope we do get the opportunity to see you again. Thank you and safe travels.
Beds are so bad . The base are so wiggly , they use cheapest bed frame . Its not breakfast included it’s coffee and a muffin thats it . Won’t be using this hotel again .
Business response:
Dear Paola, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds and regret your disappointment with our breakfast option. We will look into this; thank you for letting us know. In the future, please know that our front desk is available and will always be happy to address anything that will make your stay more comfortable. We hope you will stay with us again so th... read more
Business response:
Good afternoon. Thank you very much for your feedback and response. I appreciate all feedback and hope we can change your mind and see you once again. Please let me know if you have any questions.
Business response:
Thank you very much for your feedback and response. I apologize the stay was not up to your expectations, and all feedback is always welcome and appreciated. I hope we do get the opportunity to see you again. Thank you and safe travels.
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.